VAPI

Vapi helps developers build, test, and deploy voice agents at scale. We enable everything in between the raw models and production, including telephony, test suites, and real-time analytics.

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VAPI

Vapi helps developers build, test, and deploy voice agents at scale. We enable everything in between the raw models and production, including telephony, test suites, and real-time analytics.

Join

support

faq

wise-white

8/27/2025

identity issue

I’m currently locked out of my account due to an issue with identity verification. I’ve attempted the process multiple times, but it keeps getting stuck during processing and never completes. This has left me unable to access my Vapi account, which I rely on for ongoing projects. Please look into this issue and advise on how I can regain access as soon as possible....

conscious-sapphire

8/27/2025

Transcript putting assistant message as a user message

Sometimes the transcript is putting the assistant response into the user message. We have the modelOutputInMessagesEnabled set to true because we don't want a transcription to run from the TTS output. It still seems like it is trying to transcribe that audio, though, and we wonder if this is what is causing the issue.

wee-brown

8/27/2025

Caller ID

How do I get VAPI to get the caller's phone number automatically to send an SMS instead of the assistant asking for the caller's phone number? I am using this in my prompt: SMS Policy - Always send an SMS to the caller at the beginning of each call. - Use the caller’s phone number from metadata: {{call.callerNumber}}. - Do NOT ask the caller to provide their number unless {{call.callerNumber}} is missing....

frail-apricot

8/27/2025

KYC ISSUE, PLEASE HELP

Please help us, we're having an upcoming client demo, but we can't get through the KYC-loop. Please help!!! The address is zoli@thinkai.hu

optimistic-gold

8/27/2025

Squad issue - not transferring call

I am trying to transfer a call via squads. The squad starts the call correctly, and then says it is transferring the call. The logs say that the system did transfer the call, but the call did not transfer. I have tried using the transfer call tool, and not using the transfer call tool, the same result happens each time. The call ID - 3967fff8-2af6-4431-a986-314c5ef2f220...

dependent-tan

8/27/2025

Incoming SIP Call with Diversion header support?

I am looking at an application idea, it is for user to forward their mobile to a SIP number. a caller will call the mobile and it will be forward to this SIP number which answered by VAPI bot. Which type of Bot will load based on the number it is forwarding from. For SIP side, there is this Diversion header, so I wonder if this process is possible, assuming I can find a SIP trunk that support passing Diversion header over....

fair-rose

8/27/2025

VAPI Outage

Last week i was at a prospect. I wanted to give a demo. But when I called VAPI, Vapi reacted ans the first conversation spoken like it should do. I said, I want some information about my servers. After that suddenly vapi ended my call. Really weird, The day before i t was working fine. I did not change anything. Was there an outage last Thursday? Now I have something like, why using VAPI if it is unreliable? Do you have any answers for me?...

fair-rose

8/27/2025

Urgent - Unable to verify

When I login to my account it asks for Veriff verification. I provided my drivers license and on my phone it said it was all submitted successfully. On my computer it says it's loading but never finishes. I'm unable to access my account and I need urgent help as I have a client I need to provide for. Thanks in advance. My email is addressofhost@gmail.com...

protestant-coral

8/27/2025

Vapi Dashboard not showing cost breakdowns anymore

The Vapi dashboard no longer shows a complete breakdown of the costs for calls (i.e. TTS, STT, LLM etc), it's just "Vapi" costs, which isn't clear. How can I see the breakdowns that they used to provide?

conscious-sapphire

8/27/2025

Assistant hook customer.speech.timeout running mid tool call

We are using the assistant hook on "customer.speech.timeout" to ask if the user is still on the line. The issue is that if a tool call is taking time, the assistant hook is still running asking if the user is there.

wise-white

8/27/2025

Vapi own voice agent activated

Hi When i tried to connect zadarma number with vapi by enabling call forwarding method like you guys suggested, The vapi own voice agent activated saying welcome to A2Z sms services please can you help me? even though i configuredmy agent and assigned with the number

other-emerald

8/27/2025

Vapi Dashboard Login Failed

We are stuck, not able to access the Vapi Dashboard - it returns Login failed. admin@courserev.ai...

vicious-gold

8/27/2025

VAPI: ID Verification Issue

I have an account on VAPI and recently it is asking me to verify my account using an ID. I have provided my ID but the process takes too long to verify and does not complete. I am facing this issue and I have to integrate my VAPI account into my workflow to make outbound calls....

like-gold

8/27/2025

How to add customer emails to a spreadsheet for campaign calls

I’m not able to add ‘emails´ to my csv file for campaigns. An error message pops up saying the ‘email field should not exists’ How can I add an email field to my csv. Is there a name the field has to have?...

other-emerald

8/27/2025

Transfer Call Destination response from assistant request not sending extension

We are have a fallback on-error during an assistant-request webhook that returns a messageResponse.destination response to forward the call the another phone number. The transfer is happening but its not sending the extension: {"messageResponse":{"destination":{"type":"number","number":"+19804529490","callerId":"{{customer.number}}","extension":"3","transferPlan":{"mode":"blind-transfer","message":"Please hold while we connect you to them","timeout":60,"summaryPlan":{"enabled":true,"timeoutSeconds":42},"fallbackPlan":{"message":"Sorry, we couldn't reach them. Goodbye!","endCallEnabled":true}},"description":"Call transfer"}}} ...

useful-bronze

8/27/2025

Squad issue

I am going to implement transfer call to Order/Quote assistant with squad, but it is not working, when I ask about order or quote, then "escalate_support" tool work but I want to call route to my another assistant. I'd appreciate if you guide me what I am wrong...

ambitious-aqua

8/27/2025

SIP Call Transfer Issue – REFER Not Sent in Single Prompt Mode

Hello VAPI Support Team, We are currently facing a SIP call transfer issue when using the single prompt transfer call function with our Netgsm (Turkish phone provider) SIP trunk. When we perform a call transfer via Workflows, everything works correctly. A REFER message is sent to Netgsm, and the call is successfully transferred. ...

helpful-purple

8/27/2025

Different BYO SIP Trunk media stream IP address

Hello, We have set up a BYO SIP Trunk and are currently testing inbound calls. According to the call log, the inbound call is successfully received, but during the actual call, the agent’s voice cannot be heard. Upon checking, we found that the media stream IP is 35.89.67.171. Based on the documentation, SIP signaling and media streams should be handled through 44.229.228.186/32 or 44.238.177.138/32, so we configured the firewall to allow these two IP addresses. However, it seems that the media stream is being connected through a different IP address....

wise-white

8/27/2025

Need Immediate help

I have configured zadarma phone number to vapi and whenever i calls it is routing to someone else voice agents please need help by removing all the voice agents using my number this is affecting my clients too

foreign-sapphire

8/27/2025

id verification stuck

I submitted my id and im stuck at the looping screen still

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