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VAPI
Vapi helps developers build, test, and deploy voice agents at scale. We enable everything in between the raw models and production, including telephony, test suites, and real-time analytics.
JoinV
VAPI
Vapi helps developers build, test, and deploy voice agents at scale. We enable everything in between the raw models and production, including telephony, test suites, and real-time analytics.
JoinDo you support white-labeling and on-premise deployments?
Yes, we offer both white-labeling and on-premise deployment options:
- White-labeling: Custom branding, domain, and UI customization
- On-premise: Full deployment within your infrastructure
These options are available for enterprise customers. Please contact our sales team to discuss your specific requirements....
How do you handle PII and PHI securely?
We implement multiple layers of security for PII and PHI:
- End-to-end encryption for all data in transit
- Secure storage with encryption at rest
- Strict access controls and audit logging...
Are you compliant with HIPAA, SOC 2, and GDPR?
Yes, we take compliance seriously. Vapi is:
HIPAA compliant for healthcare applications
SOC 2 Type II certified
GDPR compliant for handling EU data...
Can your platform handle high levels of concurrency, ideally between 100 to 500 sessions daily?
Absolutely. Our platform is built to handle high concurrency, and 1000+ concurrent sessions is well within our capacity. We’ve designed our infrastructure to scale horizontally, ensuring reliable performance even during peak usage periods. For enterprise customers with specific scaling needs, we can discuss custom solutions.
Can we achieve latency of around 800 milliseconds?
Yes, Vapi is designed to achieve low latency, typically around 800 milliseconds for end-to-end voice processing. Our infrastructure is optimized for real-time communication, and we continuously work to minimize latency through various optimizations in our pipeline.
How is Vapi different from other Voice AI services?
Vapi focuses on developers. Giving developers modular, simple, & robust tooling to build any voice AI application imaginable.
Vapi also has some of the lowest latency & (equally important) highest reliability amongst any other voice AI platform built for developers....
Is it going to be hard to set up?
No — in fact, the setup could not be easier:
Web Dashboard: It can take minutes to get up & running with our dashboard.
Client SDKs: You can start calls with 1 line of code with any of our client SDKs.
For more advanced features like function calling, you will have to set up a Server URL to receive and respond to messages....
Couldn’t I build this myself and save money?
You could (and the person writing this right now did, from scratch) — but there are good reasons for not doing so.
Writing a great realtime voice AI application from scratch is a fairly challenging task (more on those challenges here). Most of these challenges are not apparent until you face them, then you realize you are 3 weeks into a rabbit hole that may take months to properly solve out of.
Think of Vapi as hiring a software engineering team for this hard problem, while you focus on what uniquely generates value for your voice AI application....
Sounds good, but I’m building a custom X for Y...
Not a problem, we can likely already support it. Vapi is designed to be modular at every level of the voice pipeline: Text-to-speech, LLM, Speech-to-text.
You can bring your own custom models for any part of the pipeline.
If they’re hosted with one of our providers: you just need to add your provider keys, then specify the custom model in your API requests....
Is Vapi right for my usecase?
If you are a developer building a voice AI application simulating human conversation (w/ LLMs — to whatever degree of application complexity) — Vapi is built for you.
Whether you are building for a completely “turn-based” use case (like appointment setting), all the way to robust agentic voice applications (like virtual assistants), Vapi is tooled to solve for your voice AI workflow.
Vapi runs on any platform: the web, mobile, or even embedded systems (given network access)....