VAPI
Vapi helps developers build, test, and deploy voice agents at scale. We enable everything in between the raw models and production, including telephony, test suites, and real-time analytics.
JoinV
VAPI
Vapi helps developers build, test, and deploy voice agents at scale. We enable everything in between the raw models and production, including telephony, test suites, and real-time analytics.
Joincreate squad | handOff tool message issue
Hi there,
Could you please share the approach or correct technique with using the Vapi CREATE squad API endpoint so that when i create the squad, I am able to also create the squad with
handOff tools that have a fixed content that can be said by the assistant before, during or prior the handOff?
I have tried using both assistantOverrides and memberOverrides objects when calling the CREATE squad API, both resulting in having no effect on forcing the agent to say something before handing off. ...
URGENT - Vapi Voice Provider not working
All of our assistants using Vapi’s default voice provider are failing. The call logs show the error “voice_id does not exist.” How can this be? because the voice was selected directly from the available voices in the Vapi dashboard.
Please help us resolve this ASAP.
Call ID: 019a87f6-a82b-7338-810f-8b16c3a48521...
call.start.error-get-transport
all agents are suddenly getting this error. it was good, and working fine before then suddenly all of my outbound calls got this.
Not receiving outbound calls
I'm trying to initiate outbound calls but not recieving any. Tried with multiple webhooks to different phone numbers. I'm using vonage for telephony but I dont see any call logs there. I've checked over all my logs im pretty sure the problem is with vapi.
DATES CHANGES AS IT WISHS
why this always happens, when the caller mentions I want to book and a appointment it checks correct and books correct everything goes well but most of the time when the caller refers to tomorrow it also goes correct but when the caller mention Monday or Tuesday or what ever it sends the format correct and the time correct but the date sometimes refers to another date which is the next date, as in the screen sht when i said tuseday it check for the date of Wednesday which is 19th and when I said...
Voicemail detection should run before intro, intervals cause issue
Context: The intro message is playing, then voicemail detection is run, then the voicemail default message is played -- all during a voicemail.
Issue: Voicemail detection runs in intervals so it's figuring out we are in a voicemail after the intro message plays. I can turn up the interval checking but a better solution would be to check for voicemail BEFORE the agent speaks, not just periodically.
Call ID: https://dashboard.vapi.ai/calls/019a84a7-b9b0-7997-b2ed-0458d9821d6d...
Message not being added to LLM prompt
I had a call the other day where the user was asked a question, they clearly answered "yes", the transcriber transcribed as "yes" with a confidence of .99..., but when the LLM call is made the user message (yes) is not appended to the prompt causing the LLM to respond with the same question again. Happened three times in a row for the same call.
Screenshot of the call transcript is attached, as is the detailed log showing the transcription result and accuracy along with the next log where the LLM is called WITHOUT the user message that was accurately transcribed.
This feels like a system issue, not a configuration issue, please advise....
End call being triggered unexpectedly
This is from my Arabic assistant.
After the first msg from the assistant, it misinterpreted نعم with لا
And the end call tool got triggered right away.
I don't want this. unless the user explicitly says they are busy.
and I want the assistant to confirm before triggering the end call....
