extended-salmon•2d ago
Transfer Call Destination response from assistant request not sending extension
We are have a fallback on-error during an assistant-request webhook that returns a messageResponse.destination response to forward the call the another phone number.
The transfer is happening but its not sending the extension:
{"messageResponse":{"destination":{"type":"number","number":"+19804529490","callerId":"{{customer.number}}","extension":"3","transferPlan":{"mode":"blind-transfer","message":"Please hold while we connect you to them","timeout":60,"summaryPlan":{"enabled":true,"timeoutSeconds":42},"fallbackPlan":{"message":"Sorry, we couldn't reach them. Goodbye!","endCallEnabled":true}},"description":"Call transfer"}}}
Are we doing something wrong in our response or configuration.
We've tried all different kinds of numbers and extensions, and different kinds of transferPlan.mode
Sample CallID:
1743f052-fee8-4d33-ab10-7e138cf93bb3
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