VAPI

Vapi helps developers build, test, and deploy voice agents at scale. We enable everything in between the raw models and production, including telephony, test suites, and real-time analytics.

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VAPI

Vapi helps developers build, test, and deploy voice agents at scale. We enable everything in between the raw models and production, including telephony, test suites, and real-time analytics.

Join

support

faq

ratty-blush

8/25/2025

Unable to embed workflow agent

I just need to know if this is possible. I’ve tried multiple different ways to try to embed a widget, to chat with a workflow agent and keep running into errors. I’m able to communicate with the API, but it can’t find the workflow agent for some reason.

genetic-orange

8/25/2025

Custom Transcribers

I've tried connecting a custom transcriber to my agent, but as soon as I add: { "transcriber": { "provider": "custom-transcriber", "server": ...

absent-sapphire

8/25/2025

Where to send security/compliance questions

Thank you so much! I have submitted a checklist on the trust center and messaged security@vapi.ai and Nikhil@vapi.com are those the right places to send security or compliance questions? I haven’t heard back since I reached out last Monday

literary-plum

8/25/2025

Function calls returning no results constantly

Call ID: f51dc5bc-b832-4550-b699-293997d4c1f4 Every function call is returning no results found even with the correct formatting...

fascinating-indigo

8/25/2025

Test suits are completely broken

https://dashboard.vapi.ai/test-suites/3e31c096-ae69-4211-801f-cf04cff01a77/runs/cbbedd6d-9d84-450e-ad14-8016a50b766d the test called AI is just spewing out a string or numbers (a hash?) and not actually working...

fascinating-indigo

8/25/2025

Issue with VAPI End Call Reason: call.in-progress.twilio-completed-call [URGENT]

Hello, I'm experiencing an issue with VAPI related to call termination. When calls end, I'm receiving the following end call reason: call.in-progress.twilio-completed-call I have reviewed the documentation but could not find any information clarifying what this status means. This appears to be causing a problem because:...

automatic-azure

8/25/2025

Stuck on verifying your identity screen ( URGENT )

I have seen a few people have this issue, so I know I am not alone. Been like this for a few days even after resubmitting it a few times. It’s just stuck on the verifying your identity loading screen....

fair-rose

8/25/2025

Urgent: Compliance and Trust Center Access

Hello Support Team, I am based in Germany and therefore legally required to comply with German and EU regulations (e.g. GDPR / data protection). To make sure my account is compliant, I urgently need information and access to the Trust Center. I have been waiting for a long time now without receiving any response or guidance, and my Trust Center access is still not enabled. This is becoming critical, as I cannot operate my account in a legally compliant way without this....

yammering-amber

8/25/2025

Telnyx inbound setup issue - "Number not found"

Dear Vapi support! I'm encountering an issue when trying to set up inbound calls from Telnyx; the autoresponder says number not found. I think it might be an issue with the translated numbers. Can anyone please tell me how that up properly? Outbound calls work perfectly....

adverse-sapphire

8/25/2025

VERIFF - (URGENT)

UNABLE TO BYPASS THE VERIFICATION DESPITE CORRECT DETAILS. I have been stuck on this for 2 days and i don't know whats wrong, my email for the organisation is hanswilmaarr1@gmail.com please help resolve this i have clients and a business.

rare-sapphire

8/25/2025

Extremely URGENT: I have not been able to log into my account due not functioning verification

Please help me login, my login email is: jakob.wandschneider@gmx.de

optimistic-gold

8/25/2025

Customer Phone Number is showing up incorrectly in the call log

The Customer Phone Number in the call log is showing up incorrectly. Why this maybe the case? the call id: 4156a81e-035c-4ef9-8e4f-8b77658d9790 timestamp: 08/24/2025 17:02...

quickest-silver

8/25/2025

Missing the sidebar when Re-Login

Hi, I try Login to my email Vapi Organizations but the sidebar is missing, so i cant switch to other organizations or do anything. @Shubham Bajaj @ivy @haniifa...

exotic-emerald

8/25/2025

Sunday Night Veriff Fun

Yet another day where I am forced to verify myself and then the VAPI app hangs nothing happens after 10-15 minutes -URGENT

extended-salmon

8/24/2025

Very slow speaking response times

Hey VAPI folks - i am trying to figure out settings that produce natural feeling conversation times. Right now I talk and it can take 2-3 seconds before the AI responds. It's really slow. am using claude-sonnet-4 for my production completions model but even when i use Groq gpt-oss-120B it's not much better. Is it the SST provider I'm using (Speechmatics)? Is it cartesia? Is there some observability where i can see for each turn what is taking the most time? Here's my current settings. Any help would be appreciated, may end up spending a lot with you guys so happy to hop on a call..... : ...

unwilling-turquoise

8/24/2025

Vapi triggering a second call when the first one is declined

Hi everyone, I wanted to understand why Vapi triggers a second call immediately after the first call, if the first call has decline....

conscious-sapphire

8/24/2025

SMS enabled under /phone-numbers tab makes my assistant text the initial prompt to my customers.

My twilio phone numbers get imported into VAPI. It seems like each phone numbers have a toggle for SMS enabled. When it's turned on and a customer texts that nbr, it will respond with whatever's set for the corresponding assistant and log that under Chat Logs. Why? Chat and Texts is completely different. It makes no sense. You can see this chat ID: 1928e5c0-73d8-4701-bc50-1361dc6b924e or this one: 1ff843ef-e2c7-47bc-b646-897b474927ce What needs to be done so that it doesn't happen? Shouldn't chat logs be for actual chats?...

rare-sapphire

8/24/2025

Mismatch of costs on website vs actual

Hi, I am using GPT4.1. The cost is supposed to be 0.06/1M tokens. I just made a test call and the cost was $0.10 for 52K tokens. Can you please help me understand ? Call id: 1f3c4a8b-bb4f-412e-bee6-763efdcf373e...

exotic-emerald

8/24/2025

Response from Verify - not our problem

Hello! This page appears to be VAPI's page and not ours. Due to this, I am unable to troubleshoot or provide assistance with their identity verification system. Our Status page confirms that there are no incidents or issues ongoing. Please reach out to VAPI directly for support, as we do not control how they have set up their integration with us. In case there are any issues, they can reach out to us directly. ...

adverse-sapphire

8/24/2025

URGENT - VERIFF ISSUE - NOT WORKING

hello this veriff thing has taken a full day and just not working at all??? i've tried everything (incognito, different browser, computer restart, everything.

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