xenial-black•5h ago

call.start.error-get-transport

Hello Please Help ! I am getting issue when I call customers through twillo number the issue : "call.start.error-get-transport" Note : calls are going through vapi free number

1 Reply

Vapi Support Bot•5h ago

To resolve the "call.start.error-get-transport" error, make sure your Twilio number is properly imported into Vapi and that your API call includes the correct transport configuration. Here’s an example of the required transportConfigurations in your call request:

{
  "transportConfigurations": [
    {
      "provider": "twilio",
      "timeout": 60,
      "record": false,
      "recordingChannels": "mono"
    }
  ]
}

{
  "transportConfigurations": [
    {
      "provider": "twilio",
      "timeout": 60,
      "record": false,
      "recordingChannels": "mono"
    }
  ]
}

Double-check that you are using the correct phoneNumberId for your imported Twilio number in your API call. For more details, see the Vapi documentation. Sources: - Vapi API Reference: Create Phone Call - Vapi Phone Calling Guide

⤵️ Mention @Vapi Support Bot for follow-ups 🐥

call.start.error-get-transport

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