VAPI

Vapi helps developers build, test, and deploy voice agents at scale. We enable everything in between the raw models and production, including telephony, test suites, and real-time analytics.

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VAPI

Vapi helps developers build, test, and deploy voice agents at scale. We enable everything in between the raw models and production, including telephony, test suites, and real-time analytics.

Join

support

faq

rival-black

8/26/2025

Handoff tool not working (Urgent)

We are trying to build a dynamic agent that will first determine the language a user can speak, then it will route to another transient assistant that will change the settings based on the inputs from the handoff tool . The issue is that the handoff tool is called, but then the first agent just sits there and nothing happens. We have treid doing a dynamic destination or just a static assistantId and it is the same. { type: "handoff", destinations: [...

rival-black

8/26/2025

Make 1 call at a time

Hello there, Kyle from support has been replying to my email with the same subject once every 2 days and it has been nearly 6 days and I have not got my issue solved as I need to continue my subscription to my other tools depending on whether this works or not. Can I please ask your help to configure my account to make 1 call at a time please?

foreign-sapphire

8/25/2025

For over 4 days now I have not been able to LOG IN the VAPI is stuck on verification loop over and over again. This is ridiculous Please can this be solved My email is 3boogiebando@gmail.com...

adverse-sapphire

8/25/2025

Can't access to the tools. Totally stuck project!!

Suddenly message: Apologies, looks like my voice circuits overloaded. Technical details for curious humans Error: SyntaxError Message: Invalid regular expression: /{{replace({{customer.number}}/g: Unterminated group...

xenial-black

8/25/2025

Is there a way to have the agent listen to the conversation in silent mode?

Hi, We have a use case where we want the agent to act as a note taker. It should not respond or say anything unless specificallya sked to do so. At the end of the call we want it to read out the summary of the call. We tried following prompt but as we speak, the agent speaks back word "silent" You are a silent, note-taking call assistant. During the call: - Do NOT speak, backchannel, suggest, or interrupt under any circumstance unless the caller directly asks you a question (e.g., “What do you think?”, “Are you there?”, “Can you repeat that?”). If explicitly asked to speak, reply in ≤1 short sentence. - Keep a running log of: topics, names, dates/times, numbers, decisions, action items (owner + due date), and open questions....

like-gold

8/25/2025

Urgent Please Help

I have a Twilio phone number that I previously imported into another account. Unfortunately, I’ve lost access to that account. Now, when I try to import the same number into my new account, I receive the error: “This number was already in another org.” Could you please help me recover and reassign this number to my active account? Thank you for your support....

metropolitan-bronze

8/25/2025

Call went silent

callid 16499a7f-cf49-4123-adf1-bfa0553abc58 this has been happening more and more lately that the AI just goes silent. @Vapi Support Bot...

wise-white

8/25/2025

Forwarded calls get dropped, despire logs showing successfull

logs report that it forward the call successfully, but 0 calls connect to the destination #.

fascinating-indigo

8/25/2025

Incorrect Low Credit Warning – I've Only Used 3500 of 7500 Minutes

Hi, I received a notification stating that my organization’s wallet is low on credits and may not be able to cover upcoming add-on charges. However, this seems to be incorrect. I’ve only used approximately 3500 minutes out of the 7500 included in the Start Up plan, so I believe there should still be sufficient credits available....

optimistic-gold

8/25/2025

Unable to load the dashboard but i'm logged in...

This happens with my 2 accounts, on firefox & chrome. Yes i do have data on my account but nothing is loaded {"message":"Cannot GET /user/metadata","error":"Not Found","statusCode":404} ...

genetic-orange

8/25/2025

Unable to embed workflow agent

I just need to know if this is possible. I’ve tried multiple different ways to try to embed a widget, to chat with a workflow agent and keep running into errors. I’m able to communicate with the API, but it can’t find the workflow agent for some reason.

fascinating-indigo

8/25/2025

Custom Transcribers

I've tried connecting a custom transcriber to my agent, but as soon as I add: { "transcriber": { "provider": "custom-transcriber", "server": ...

probable-pink

8/25/2025

Where to send security/compliance questions

Thank you so much! I have submitted a checklist on the trust center and messaged security@vapi.ai and Nikhil@vapi.com are those the right places to send security or compliance questions? I haven’t heard back since I reached out last Monday

xenial-black

8/25/2025

Function calls returning no results constantly

Call ID: f51dc5bc-b832-4550-b699-293997d4c1f4 Every function call is returning no results found even with the correct formatting...

metropolitan-bronze

8/25/2025

Test suits are completely broken

https://dashboard.vapi.ai/test-suites/3e31c096-ae69-4211-801f-cf04cff01a77/runs/cbbedd6d-9d84-450e-ad14-8016a50b766d the test called AI is just spewing out a string or numbers (a hash?) and not actually working...

environmental-rose

8/25/2025

Issue with VAPI End Call Reason: call.in-progress.twilio-completed-call [URGENT]

Hello, I'm experiencing an issue with VAPI related to call termination. When calls end, I'm receiving the following end call reason: call.in-progress.twilio-completed-call I have reviewed the documentation but could not find any information clarifying what this status means. This appears to be causing a problem because:...

inland-turquoise

8/25/2025

Stuck on verifying your identity screen ( URGENT )

I have seen a few people have this issue, so I know I am not alone. Been like this for a few days even after resubmitting it a few times. It’s just stuck on the verifying your identity loading screen....

optimistic-gold

8/25/2025

Urgent: Compliance and Trust Center Access

Hello Support Team, I am based in Germany and therefore legally required to comply with German and EU regulations (e.g. GDPR / data protection). To make sure my account is compliant, I urgently need information and access to the Trust Center. I have been waiting for a long time now without receiving any response or guidance, and my Trust Center access is still not enabled. This is becoming critical, as I cannot operate my account in a legally compliant way without this....

wise-white

8/25/2025

Telnyx inbound setup issue - "Number not found"

Dear Vapi support! I'm encountering an issue when trying to set up inbound calls from Telnyx; the autoresponder says number not found. I think it might be an issue with the translated numbers. Can anyone please tell me how that up properly? Outbound calls work perfectly....

sunny-green

8/25/2025

VERIFF - (URGENT)

UNABLE TO BYPASS THE VERIFICATION DESPITE CORRECT DETAILS. I have been stuck on this for 2 days and i don't know whats wrong, my email for the organisation is hanswilmaarr1@gmail.com please help resolve this i have clients and a business.

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