conscious-sapphire•2d ago

simultaneous outbound calls

Hello Vapi Support Team, I would like to know if there is a native setting in Vapi to: - Limit the number of simultaneous outbound calls (for example, launching calls 3 at a time only), - Automatically retry calls that did not connect (no answer, busy, failed).

2 Replies

Vapi Support Bot•2d ago

To limit the number of simultaneous outbound calls (e.g., 3 at a time), implement concurrency control in your queue processing logic. Here’s a code snippet using Redis to check active calls before launching a new one:

if (activeCalls >= MAX_CONCURRENCY) {
  return; // Wait until a slot is free
}
// Proceed to dequeue and launch the next call

if (activeCalls >= MAX_CONCURRENCY) {
  return; // Wait until a slot is free
}
// Proceed to dequeue and launch the next call

Set MAX_CONCURRENCY to your desired limit (e.g., 3). This ensures only the allowed number of calls are active at any time. For full implementation details, see the Vapi call queue management guide. Source: - Call queue management with Twilio

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conscious-sapphireOP•2d ago

i'm not using API

simultaneous outbound calls

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