sunny-green•2d ago

Outbound call failure

Hi, We can’t trigger outbound calls through http request (from Make). I’ve tried out Vonage phone numbers and Twillio phone numbers as well, I’ve been emailing with both, and the issue does not at the telephony provider’s side! The number and the assistant ID is correct. (And the formatting of the number we wanna call with the system is correct as well.) These are Hungarian Phone numbers, and we would call other Hungarian phone numbers. The call logs are: And the logs are empty as well. Very very weird situation, because previously it worked! Now multiple clients waiting for this solution! What could be the issue? And how can I solve it? Thank you!

2 Replies

Vapi Support Bot•2d ago

Actionable Next Step:
Since the error call.start.error-get-transport indicates a transport configuration issue and is a known intermittent problem, the fastest way forward is to contact Vapi support with your call ID for direct assistance.

Include in your support request:
- Call ID: 019ae462-898d-7000-8313-00b2d9ec417a
- A summary of the issue and recent changes (if any)

Include in your support request:
- Call ID: 019ae462-898d-7000-8313-00b2d9ec417a
- A summary of the issue and recent changes (if any)

This will help Vapi investigate backend logs and resolve the issue quickly for your clients.
(Reference: information found at https://docs.vapi.ai/calls/call-ended-reason and Discord support threads) Sources: - Call ended reasons Vapi Documentation - Vapi Discord support thread

⤵️ Mention @Vapi Support Bot for follow-ups 🐥

other-emerald•2d ago

Also affected here with all call IDs

Outbound call failure

Did you find this page helpful?