Sahil Comments - VAPI

Sahil

•Created by absent-sapphire on 8/30/2025 in #support

forward call to multiple numbers

Hi there, Thank you for your message. Our team is currently out of the office. We operate Monday through Friday, from 9:00 AM to 8:00 PM Pacific Standard Time (PST). We’ll get back to you as soon as possible during our normal business hours. If your message is urgent, please mark it accordingly or include “URGENT” in the subject line, and we’ll do our best to respond promptly. Warm regards,
Vapi
Customer Support Team

2 replies

•Created by flat-fuchsia on 8/29/2025 in #support

Concurrent Call Limit

Hi S Major, To increase your concurrency limit, you can purchase additional reserved concurrency lines through the billing page on your Vapi dashboard.

2 replies

•Created by continuing-cyan on 8/30/2025 in #support

Is VAPI working? We are getting a large number of calls dropped and voice quality is TERRIBLE.

hi, Can you check now?

2 replies

•Created by automatic-azure on 8/30/2025 in #support

server webhook

Hi there, Thank you for your message. Our team is currently out of the office. We operate Monday through Friday, from 9:00 AM to 8:00 PM Pacific Standard Time (PST). We’ll get back to you as soon as possible during our normal business hours. If your message is urgent, please mark it accordingly or include “URGENT” in the subject line, and we’ll do our best to respond promptly. Warm regards,
Vapi
Customer Support Team

2 replies

•Created by xenial-black on 8/27/2025 in #support

KYC ISSUE, PLEASE HELP

Hi, you can login now.

6 replies

•Created by sensitive-blue on 8/29/2025 in #support

cant sign up

Hi, you can login now.

7 replies

•Created by optimistic-gold on 8/29/2025 in #support

Unable to verify

Hi, you can login now.

3 replies

•Created by fascinating-indigo on 8/29/2025 in #support

Stuck identity verification

Hi, you can login now.

4 replies

•Created by fascinating-indigo on 8/30/2025 in #support

Matching user given input vs the one on file

Hi there, Thank you for your message. Our team is currently out of the office. We operate Monday through Friday, from 9:00 AM to 8:00 PM Pacific Standard Time (PST). We’ll get back to you as soon as possible during our normal business hours. If your message is urgent, please mark it accordingly or include “URGENT” in the subject line, and we’ll do our best to respond promptly. Warm regards,
Vapi
Customer Support Team

2 replies

•Created by rival-black on 8/29/2025 in #support

No Server URL in my new account

Hi, can you send your account email address?

2 replies

•Created by rare-sapphire on 8/30/2025 in #support

unable to verify..account not able to login

Hi, can you send your account email address?

8 replies

•Created by stormy-gold on 8/28/2025 in #support

It just stopped speaking abruptly at the end

Hey! To help track down this issue, could you share: - The call ID - When exactly this happened (the timestamp) - What response you expected to get - What response you actually got instead This would really help us figure out what went wrong!

2 replies

•Created by like-gold on 8/28/2025 in #support

Is there a way to include the caller's phone number in end-of-call report

Hi Wojak, To include the caller's phone number in your end-of-call report, you can use the dynamic variable {{customer.number}}. This will automatically insert the caller's phone number wherever you use this variable in your prompts or messages. For more details on how to use dynamic variables, please refer to the Vapi Variables documentation.

3 replies

•Created by stormy-gold on 8/28/2025 in #support

gpt-4o-transcribe degraded transcription quality

Hey! To help track down this issue, could you share: - The call ID - When exactly this happened (the timestamp) - What response you expected to get - What response you actually got instead This would really help us figure out what went wrong!

3 replies

•Created by foreign-sapphire on 8/28/2025 in #support

How to fix the yellow warning in vapi dashboard and publish the agent.

Hi Shahid, could you please send the assistant id? We would like to compare the config with the errors from the dashboard

4 replies

•Created by ratty-blush on 8/28/2025 in #support

Agent does not respond after using a tool

Thank you for the call Id. we will review the logs and get back to you shortly

2 replies

•Created by sensitive-blue on 8/26/2025 in #support

Issue with BYO SIP Trunk Provider

Glad you were able to get this resolved. If anything else comes up or you need further assistance, we’re here to help.

4 replies

•Created by exotic-emerald on 8/27/2025 in #support

is there any way to stop the voice agent saying "Just a sec"?

In your request-start message, set it to none

3 replies

•Created by harsh-harlequin on 8/6/2025 in #support

Telnyx SIP Inbound Settings: Translate Number

We are currently testing the telnyx phone import with our own account. Once we resolve it, we will provide an update to you on how to connect it

16 replies