correct-apricot•5h ago

call transfer

any time I try to tranfer a call to an external phone number from the AI, it just fails. Is the VAPI team looking into this?? seems like everyone is having this problem with no real solution

4 Replies

Vapi•5h ago

Hi there, Thank you for your message. Our team is currently out of the office. We operate Monday through Friday, from 9:00 AM to 8:00 PM Pacific Standard Time (PST). We’ll get back to you as soon as possible during our normal business hours. If your message is urgent, please mark it accordingly or include “URGENT” in the subject line, and we’ll do our best to respond promptly. Warm regards,
Vapi
Customer Support Team

Vapi Support Bot•5h ago

A common cause of call transfer failures is incorrect assistant configuration.
Make sure your assistant's phoneCallProviderBypassEnabled flag is set to false so Vapi can manage the transfer. Here’s the recommended configuration:

{
  "phoneCallProviderBypassEnabled": false
}

{
  "phoneCallProviderBypassEnabled": false
}

Try updating this setting and test your transfer again.
For more details, see the Vapi troubleshooting guide. Source: - Debug call forwarding drops

⤵️ Mention @Vapi Support Bot for follow-ups 🐥

correct-apricotOP•5h ago

call ID 019af346-74d3-7551-8fda-577ed2fd7c1a

correct-apricotOP•5h ago

call transfer

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