tame-yellow•7h ago

schedulePlan Not Working

The call is not triggered even though the schedulePlan is set as follows. How can I resolve this issue? "schedulePlan": { "earliestAt": "2025-12-06T10:05:00Z", "latestAt": "2025-12-06T10:11:00Z" }

2 Replies

Vapi•7h ago

Hi there, Thank you for your message. Our team is currently out of the office. We operate Monday through Friday, from 9:00 AM to 8:00 PM Pacific Standard Time (PST). We’ll get back to you as soon as possible during our normal business hours. If your message is urgent, please mark it accordingly or include “URGENT” in the subject line, and we’ll do our best to respond promptly. Warm regards,
Vapi
Customer Support Team

Vapi Support Bot•7h ago

Suggestion:
Make sure your API request includes either an assistantId or a workflowId along with your schedulePlan. If neither is set, the call will not be triggered. Example payload:

{
  "assistantId": "your-assistant-id",
  "schedulePlan": {
    "earliestAt": "2025-12-06T10:05:00Z",
    "latestAt": "2025-12-06T10:11:00Z"
  }
}

{
  "assistantId": "your-assistant-id",
  "schedulePlan": {
    "earliestAt": "2025-12-06T10:05:00Z",
    "latestAt": "2025-12-06T10:11:00Z"
  }
}

Check that one of these IDs is present in your request, as required by the API documentation (see details). Source: - Vapi API Reference: Create Call

⤵️ Mention @Vapi Support Bot for follow-ups 🐥

schedulePlan Not Working

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