VAPI

Vapi helps developers build, test, and deploy voice agents at scale. We enable everything in between the raw models and production, including telephony, test suites, and real-time analytics.

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VAPI

Vapi helps developers build, test, and deploy voice agents at scale. We enable everything in between the raw models and production, including telephony, test suites, and real-time analytics.

Join

support

faq

adverse-sapphire

8/21/2025

ElevenLabs STT not working

Hi team, I’m having issues with ElevenLabs STT. The TTS works fine, but STT doesn’t work at all. The call comes through, I speak, but the STT doesn’t process anything. I tested with and without my own ElevenLabs API key (from my paid account with no feature restrictions) and the result is the same. No errors appear, so I’m completely in the dark. Please check this urgently. 🙏🏼 CallID: 82ec546d-7a03-4749-b88c-249bbc05d2f4...

dependent-tan

8/21/2025

Vapi sign in Failed

Hey I wanna buy new credit but Vapi doesn't allow me to sign in

fascinating-indigo

8/21/2025

Hana voice sounds like she's mentally slow

the voice seems to be playing at half speed, no clue why, only happens with one assistant Call ID: def1ad9d-7585-40f0-a302-249c3c341a14...

extended-salmon

8/21/2025

Agent Prompts & Settings Not Saving After Publish

I’ve been running into an issue where my agent prompts and settings are not being saved. Even after I update the prompt, adjust the settings, and hit Publish, the changes don’t stick. When I re-open the agent, it still shows the old configuration. Can someone confirm if this is a known bug or if there’s an additional step I might be missing? I’d appreciate guidance or support on how to ensure my updates are actually being saved and applied. Workspace email: wleungmedia@gmail.com...

robust-apricot

8/21/2025

batch calls disappeared? Why?

I used to see the outbound calling option but not anymore? What's going on? It's shown right here too: https://docs.vapi.ai/outbound-campaigns/quickstart

afraid-scarlet

8/21/2025

Signup issue

Confirm Signup is not working

sensitive-blue

8/21/2025

Zadarma sip unable to connect

Hi i am getting error when tried to connect my zadarma sip details please help the error message is failed to create SIP trunk details...

adverse-sapphire

8/21/2025

Workflow - tool calling with parameters

I had a very simple assistant that was able to, inside the prompt, call tools with parameters. I'm now creating a workflow that should ideally use the same tools, but I can't see how you configure the paramters to use in the workflow editor. I can add the tool, but when I call it, it calls it without the required values. Where do they come from and how do I specify them?...

automatic-azure

8/21/2025

Call Transfer Tool doesnt work

i am trying to do call forwarding using twilio numbers and the standard forwarding tool. it doesnt work. vapi says "TransferCall Completed successfully" but the call ends with error: "An error occurred in this call: call.in-progress.error-transfer-failed": id: fd7b82ee-972b-44a5-bddd-8bbd25cde891...

deep-jade

8/21/2025

API Calls to [POST /call] are failing! Almost 100% error rate!

Hey @Vapi Incident @Vapi , we're noticing an increase error rate in the API /calls recently. Almost every single call is failing due to a timeout issue.

conscious-sapphire

8/21/2025

Success evaluation for call made using workflows

How to set analysis plan for workflow so that I can receive success evaluation as report on my webhook? I have created workflow using dashboard and make obd call using create call api.

ratty-blush

8/21/2025

GHL check availability tool does not work properly

Hello everybody! Is there anyone else that is using the GHL tools, and when the assistant checks for availability it checks for the wrong dates? Like it says "I am no checking avialability for Monday August 18", and then it says "The system is only showing me avialable times for August 26th" or something similar. I have tried countless different things in the prompt, and I have been emailing back and fort with VAPI support but they haven't been able to help, nothing of the things they ask me to...

rising-crimson

8/21/2025

Agent not answering

When I call the number it just rings and does not answer. How do I fix this

extended-salmon

8/21/2025

The Room numbers are pronounced weird in workflow

This is the available room numbers extracted from the Tool : 201, 202, 203, 301, 304. The voice agent speaks this weird by omitting comma, so couldn't get the meaning of the room numbers. please help me how can i solve this

absent-sapphire

8/21/2025

Can't access account

Lost access to the platform and it requires KYC procedure, started multiple times, but the process doesn't get through even if it's left for hours. This is affecting our company's ability to provide solutions through your platform. We need immediate resolution!...

fascinating-indigo

8/21/2025

Account access issue

Hi, my account was asking for verification. Even after submission of documents multiple times. Still not be bale to access my account . Kindly help #support

ambitious-aqua

8/21/2025

Urgent help

My account once again is stuck on the verification identity and I have an important client meeting tomorrow please can this issue be resolved despite me trying many times My email is 3boogiebando@gmail.com...

absent-sapphire

8/21/2025

Im reporting an SMS issue

Hi, I’m using a Vapi-managed Twilio number (+1 516 475 4760). SMS is enabled and my assistant Morgan is assigned, but inbound texts from my phone aren’t triggering any chats even though the text test on my dashboard works fine. Can you please refresh the Twilio Messaging webhook for this number?

genetic-orange

8/21/2025

Assistant via webhook not making tool calls.

Assistant via webhook not making tool calls. when variables are passed from Vapi to Make Vapi they show up in make as function.call where normally in the past they have been tool calls. Any thoughts on why this would happen or settings causing this?...

stormy-gold

8/21/2025

How do share access?

Hi we have this specific org that a former member created, his account was removed and so no one can share access to this org he created, is there a way we can add a new member for this account as an admin? here is the screenshot of the said org,

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