Vapi
It's only calling US numbers through the API, and I'm not sure why.
@waseem_197
It sounds like there might be an issue with the way the phone numbers are being formatted before they are passed to the API. The API might be defaulting to the US country code (+1) if it's not receiving the correct international dialing format for other countries.
To resolve this, you'll need to ensure that the phone numbers submitted through the type form include the correct country code and are formatted properly before they are sent to the API. Here are a few steps you can take:
1. Verify that the type form is capturing the full international number, including the country code.
2. Check the automation or script that processes the form submission to ensure it's not inadvertently adding +1 to all numbers.
3. If necessary, adjust the automation to correctly format international numbers according to the E.164 standard, which typically requires a '+' followed by the country code and the subscriber number.
If you need assistance with checking or modifying the automation script, please provide more details about how it's currently set up, and I can guide you through the necessary changes. If the issue persists after these checks, please ask support for more info on this.
17 replies
Create Organization button is disabled
@Prabhat
I'm here to help! You do not necessarily need to be on an enterprise plan to add more organizations. The ability to create an organization should be available as long as you have a valid payment method associated with your account. However, there might be other reasons why the button is disabled, such as account permissions or a temporary issue with the service.
To resolve this, please ensure the following:
1. Your credit card information is up-to-date and valid.
2. You have the necessary permissions on your account to create an organization.
3. There are no outstanding issues or restrictions on your account that might prevent organization creation.
If everything seems to be in order and you're still facing this issue, it would be best to reach out to the support team for a more detailed look into your account. Would you like me to assist you with contacting support or is there anything else I can help you with?
5 replies
🐛 Tool calls are not working with Open AI Realtime model
@cquilboss
I'm sorry to hear you're experiencing issues with the webhook response parsing when using the gpt-4o-realtime-preview model. It seems like there might be a discrepancy in how the model is handling the webhook response format.
To address this, I would recommend checking the following:
1. Ensure that the response format from your webhook strictly adheres to the expected schema for the VAPI. Small deviations in key names or data structure can cause parsing issues.
2. Verify that the model you're using is compatible with the webhook response format. It's possible that gpt-4o-realtime-preview has specific requirements or limitations.
3. If the issue persists, it might be a bug or a limitation with the gpt-4o-realtime-preview model's handling of webhook responses. In this case, reaching out to the support team with the example ID you provided (6824e749-392c-44aa-b883-d6fba35be69a) would be the best course of action.
Since I'm here to assist you positively, let's try to troubleshoot this together. Could you provide more details about the response format you are using and any error messages you might be receiving? This information will help me guide you more effectively.
If the issue is urgent or you're not able to share more details, please ask support for more info on this. They will have the most up-to-date information and can provide assistance tailored to your specific situation.
15 replies
Fails to Detect Voicemail Every Single Time
@N3squik
Hello! I'm sorry to hear that you're experiencing issues with voicemail detection. It seems like you've been thorough in your testing with both VAPI's native voicemail detection and Twilio's Answering Machine Detection (AMD), but without the expected results.
To assist you better, I'll need to gather a bit more information:
1. Could you confirm if the
voicemailDetection is properly configured with the enabled property set to true?
2. Have you specified the provider for the voicemail detection? If so, which provider have you selected?
3. Are the voicemailDetectionTypes set to include the default values or have you customized them?
Once I have this information, I'll be able to provide more targeted assistance. If there's a configuration issue, we can address it directly. If everything seems to be configured correctly, we may need to investigate further or escalate the issue to our technical support team.
In the meantime, if you haven't already, please ensure that your webhook for voicemail detection is correctly set up to receive and handle the events, and that your network configurations allow for the listenUrl websocket connection to be established.
Thank you for providing the call ID cc9321cb-87e8-4980-801e-fe3951f8284f. This will be helpful for the support team to trace the call logs and diagnose the issue. If you need immediate assistance, you can also reach out to our support team with this call ID for a more in-depth investigation.32 replies
Masking Calls
@WhyNot
To verify your client's main number with Vapi, you'll need to follow these general steps:
1. Access the Vapi Dashboard: Log in to your Vapi account and navigate to the appropriate section for phone numbers.
2. Initiate the Verification Process: Look for an option to add or verify a new number. This is typically found in the 'Caller IDs' or 'Numbers' section.
3. Enter the Number: Input your client's main phone number that you wish to verify.
4. Receive a Verification Code: Vapi will place a call or send an SMS to the provided number with a verification code.
5. Enter the Verification Code: You will need to enter this code back into the Vapi dashboard to confirm that you have access to the number.
6. Complete Verification: Once the code is accepted, the number will be verified, and you can use it as the Caller ID for your outbound calls.
Please note that the exact steps may vary slightly depending on the Vapi interface or any updates to their process. If you need detailed instructions or encounter any issues during the verification process, please ask support for more info on this.
16 replies
Masking Calls
@WhyNot
Certainly! Vapi can accommodate both of your client's requests.
1. For masking calls as their main number, Vapi supports using a verified Caller ID. Your client can verify their main number with Vapi without porting it. Once verified, you can set this number as the
Caller ID for outbound calls, so recipients will see the client's main number on their caller ID.
2. Regarding the use of other numbers, Vapi's call forwarding functionality allows you to set up forwarding so that if someone calls back on one of the numbers used for outbound calls, the call can be automatically forwarded to the client's main office line. You would use the forwardingPhoneNumbers attribute to specify the main office line as the destination for forwarded calls.
If you need assistance with setting up either of these features or have any more questions, please let me know!16 replies
VAPI Dashboard is stuck on loading
@Alexey
Certainly! To reach out to VAPI support, you can follow these steps:
1. Visit the VAPI website and look for the 'Support' or 'Contact Us' section.
2. You may find a support email address or a contact form that you can use to describe your issue in detail.
3. If there is a live chat option, you can use that for immediate assistance during business hours.
4. Alternatively, check if there's a phone number listed for direct support.
Make sure to provide them with as much detail as possible about the issue you're facing, including any error messages, the browser you're using, and the steps you've already taken to try to resolve the problem.
If you need any more help or have additional questions, feel free to ask.
7 replies
VAPI Dashboard is stuck on loading
@Alexey
Hello!
I'm sorry to hear that you're experiencing issues with logging into the VAPI Dashboard. Let's try a few steps to troubleshoot this problem:
1. Please ensure that you have a stable internet connection.
2. Try clearing your browser's cache and cookies, then attempt to log in again.
3. If you're using any browser extensions, especially ad blockers or script blockers, try disabling them as they can sometimes interfere with website functionality.
4. Try using a different browser or a private/incognito window to see if the issue persists.
5. Make sure that your browser is up to date with the latest version.
If you've tried all these steps and the problem is still not resolved, it might be an issue on our end. In that case, please reach out to our support team for further assistance. They will be able to look into the issue more deeply and provide you with the help you need.
Would you like me to guide you on how to contact support or is there anything else I can assist you with right now?
7 replies
Tool messages in different languages
@Sal
Yes, you can localize the start and end messages for your tool to match the language the model is speaking in. To achieve this, you would typically need to implement a localization system within your tool that can detect the language context and select the appropriate messages accordingly.
If your tool currently doesn't support dynamic localization, you might need to update it to include this feature. This could involve setting up a database or a dictionary of messages in different languages and adding logic to your tool to choose the right message based on the user's language preference or the detected language.
If you need assistance with implementing this feature or have any specific questions about how to set it up, please let me know, and I'll be happy to help!
12 replies