this is my transfer tool configuration:
{
"id": "aed88d20-bf4b-48a7-81fd-51289b6f2e19",
"createdAt": "2025-11-05T17:30:20.352Z",
"updatedAt": "2025-11-05T18:19:22.099Z",
"type": "transferCall",
"function": {
"name": "transfer_call_tool",
"description": "Transfer the call to our sales representative"
},
"messages": [
{
"type": "request-start",
"blocking": false
},
{
"type": "request-response-delayed",
"content": "it seems our representative is not available at the moment, would you like to schedule a time to be called back?",
"timingMilliseconds": 5000
},
{
"type": "request-failed",
"content": "it seems our representative is not online at the moment, would you like to schedule a time to be called back?",
"endCallAfterSpokenEnabled": false
}
],
"orgId": "0690063a-b35c-40d8-9c58-e7801fcce05f",
"destinations": [
{
"type": "number",
"number": "+19862330927",
"message": "This calls comes from your ai assistant",
"description": "As soon as the the welcome message has been provided",
"transferPlan": {
"mode": "warm-transfer-experimental",
"message": "This is a message to let you know I am passing you a customer",
"sipVerb": "refer",
"summaryPlan": {
"enabled": true,
"messages": [
{
"role": "system",
"content": "Please provide a summary of the call."
},
{
"role": "user",
"content": "Here is the transcript:\n\n{{transcript}}\n\n"
}
],
"timeoutSeconds": 10,
"useAssistantLlm": false
},
"fallbackPlan": {
"message": "Representative unreachable.",
"endCallEnabled": false
}
},
"numberE164CheckEnabled": true
}
]
}
