yelping-magenta•4h ago
Transfer Call not working
In the photo you can see it says it's transferring the call however its saying that and just ending the call. It says the message in the tool setup but its not dialing. I've tried direct dailing, I even added some lines of code in the prompt. I have two Twilio numbers added to Vapi. the main number and one that forwards to my cell. Not sure what happened seems like it was working when I first started using Vapi it was transferring calls even after hours.
Let me know what other info you need to assist.
2 Replies
Thanks for the details! To help diagnose why the call is ending after showing "assistant-forwarded-call," could you please check your Vapi call logs and let me know if there are any specific error messages or status codes listed for the failed transfer attempt? This will help pinpoint whether the issue is with the transfer configuration or with Twilio.
Sources:
- Vapi documentation: call forwarding
- Debug call forwarding drops
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conscious-sapphire•4h ago
Are you transferring the call from the web app or from an actual phone call? I believe transferring the call only works if the call starts from an actual phone, not the web call feature built in Vapi.
Calls from the web app aren't actually routed through a phone number, but just an online ip
If you're calling from a real phone number, then send any error codes in the logs.