I

VAPI•3mo ago

inadequate-blush

Call Transfer Not Working

Hi Guys,
I'm trying to set up a call-transfer tool for my assistant. I have tried several things following other posts and answers but haven't had any luck. Details below.

Experience:

• I call the assistant through mobile / web interface
• Guide conversation to initialise a call transfer
• Tool call happens (can see in the logs / transcript)
• Call hangs up (both on mobile / and web).
  this is what it looks like when I call via mobile (see attachment 1) vs via web (see attachment 2).

My set up:

I have a call transfer tool configured, and the assistant is given access to this tool.

Configuration 1.

• assistant bound to twilio imported number
• forward to VAPI issued number (bound to a separate assistant)
• forward to Australian Mobile Number (human)

Configuration 2.

• Assistant bound to VAPI issued number
• Forward to Twilio Number
• Forward to Aus Mobile

The above have been tested with :

• EC16 numbers vs sip transfers
• Blind vs Warm transfers

The experience is still the same. No forwarding.

Appreciate your assistance here.