Urgent: Need help with Idle message and assistant hook
I have created an assistant which asks a series of questions from the user. But I am facing a challange. If the user doesn't respond to a question or responses in very low voice (which assistant doesn't catch), the assistant doesn't say anything for a long time. I want that if assistant doesn't get anything from user for 4-5 seconds, assistant should repeat the question in reframed and simpler language.
I have figured that I'd need to use Idle messages through assistant hooks for my usecase. But I am not understading where and how do I implement this is the VAPI dashboard. For the text, I am from product background and not good with development and technical implementation.
I have figured that I'd need to use Idle messages through assistant hooks for my usecase. But I am not understading where and how do I implement this is the VAPI dashboard. For the text, I am from product background and not good with development and technical implementation.
