correct-apricot•7d ago
I NEED URGENT HELP.
So, I went to delete a secondary workspace on Vapi, and suddenly my main workspace was also deleted, along with all my separate work and active assistants from my clients. I've already emailed Vapi support, but I don't know how long it took them to respond. Is there anyone from the Vapi team on this discord?
If anyone can help me, I would greatly appreciate it. Great job, everyone.
6 Replies
For urgent help, join the Vapi Discord and post your issue in the
https://discord.com/invite/pUFNcf2WmH This is the fastest way to reach the Vapi team and community besides email. Be sure to include details about your workspace and what happened for quicker help.
(According to information I have found: Vapi Support Options) Source: - Vapi Support Options
#support channel for real-time assistance:https://discord.com/invite/pUFNcf2WmH This is the fastest way to reach the Vapi team and community besides email. Be sure to include details about your workspace and what happened for quicker help.
(According to information I have found: Vapi Support Options) Source: - Vapi Support Options
⤵️ Mention @Vapi Support Bot for follow-ups 🐥
fascinating-indigo•7d ago
Hey, that sounds really tough — I’ve helped others recover deleted workspaces before and might be able to guide you. While waiting for support, could you share your workspace ID or any recent API logs? That’ll help see if your data can still be restored.
@goncasssz
correct-apricotOP•7d ago
All my call logs have also disappeared. Even when I try to switch to a workspace, it says there are two in my account, but I only see one, and I can't switch to another.
When I try to enter the phone number I used in my main workspace, it says it's already in use.
It seems like a bug, but it's very strange.
Thank you in advance for your help.
fascinating-indigo•7d ago
That sounds really frustrating—it does seem like a bug with how your workspaces and phone numbers are syncing. I can help you figure out what’s going on if you can share the workspace IDs shown in your account settings. That way we can see where your data might be stuck.
@goncasssz
correct-apricotOP•7d ago
@The Clipper For sure! Are you from Vapi Team?
harsh-harlequin•5d ago
Thanks @The Clipper I'll take it from here.
Please share your org id and ill take a look