VAPI•3mo ago

HIPAA Enabled Call Recordings in S3 Storage

Hi! I've emailed support a couple times but the email thread seems to have died so was hoping this might be a better way to get a technical issue resolved:
We're looking to store call recordings with HIPAA mode enabled, and it seems from the docs that the way to do this is to simply link our S3 bucket credentials in our integrations. Specifically, I've done the following:

the assistant has HIPAA Compliance turned on
S3 credentials are set up in the integrations
```
recordingEnabled
```
recordingEnabled
```
recordingEnabled
```
recordingEnabled
is set to
```
true
```
```
true
```
in the
```
artifactPlan
```
artifactPlan
```
artifactPlan
```
artifactPlan
object in the
```
assistantOverrides
```
assistantOverrides
```
assistantOverrides
```
assistantOverrides
object of our API request
In my designated S3 bucket/prefix I am seeing both transcript files and log files for our calls, as well as what looks like request objects in a subfolder called vapi/calls/, but I don't see any recordings. I would assume our S3 credentials are set up correctly as otherwise these files wouldn't have the permissions to write these files at all. What else do I need to do to store our call recordings? Thanks!

Vapi Support BotAPP•10/14/25, 6:52 PM

It looks like you may be missing the recordingUseCustomStorageEnabledrecordingUseCustomStorageEnabled property in your

artifactPlan

artifactPlan

. With HIPAA mode enabled, you must set this to

true

true

to store call recordings in your S3 bucket. Try updating your configuration as follows:

"artifactPlan": {
  "recordingEnabled": true,
  "recordingUseCustomStorageEnabled": true
}

"artifactPlan": {
  "recordingEnabled": true,
  "recordingUseCustomStorageEnabled": true
}

This should enable call recordings to be saved to your S3 storage as expected. For more details, see the documentation on HIPAA and custom storage buckets: Vapi HIPAA Compliance and Call Recording.

Sources:

⤵️ Mention @Vapi Support Bot for follow-ups 🐥

Yyucky-gold Hi! I've emailed support a couple times but the email thread seems to have died ...

technical-ivory•10/14/25, 6:57 PM

Hi! I can help you troubleshoot this. It looks like your S3 setup and HIPAA mode are correct since transcripts and logs are appearing. A key question: are the calls made via a channel that supports recording, and is the recordingEnabled flag applied to the active assistant deployment?
@Larry

yucky-goldOP•10/14/25, 8:58 PM

what do you mean by "via a channel that supports recording"?

yucky-goldOP•10/14/25, 9:00 PM

also not sure what the second part means but if you mean on the dashboard the option is greyed out because hipaa mode is enabled

Yyucky-gold also not sure what the second part means but if you mean on the dashboard the op...

technical-ivory•10/14/25, 9:33 PM

That makes sense. Since the dashboard option is greyed out under HIPAA mode, we’ll handle it directly through your API configuration and ensure recordings are securely stored in your S3 bucket. I’ll review your setup and apply the correct parameters for HIPAA-compliant recording. Let’s continue this privately so I can fix it for you right away.
@Larry

HIPAA Enabled Call Recordings in S3 Storage

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