Missing call recordings
We have noticed that for the last one month, Call recordings for most of our calls are missing.
We have integrated S3 for storage on VAPI.
Some calls have all recordings, some has only stereo, some has mono and none for some calls.
Call id - 019ab494-b876-711c-bf06-fd1507b8aafa - Has no recordings data
Call id - 019ab4e4-9e98-722d-84ba-05c7a82cfb30 - Has stereo
Due to this issue, Call recording url is missing from VAPI /call/:callid endpoint response.
We have not changed any config or code from our side since last 2 months.
Please provide some solution for the above issue.
Also is there a way to retrieve the missing call recordings.
We have integrated S3 for storage on VAPI.
Some calls have all recordings, some has only stereo, some has mono and none for some calls.
Call id - 019ab494-b876-711c-bf06-fd1507b8aafa - Has no recordings data
Call id - 019ab4e4-9e98-722d-84ba-05c7a82cfb30 - Has stereo
Due to this issue, Call recording url is missing from VAPI /call/:callid endpoint response.
We have not changed any config or code from our side since last 2 months.
Please provide some solution for the above issue.
Also is there a way to retrieve the missing call recordings.
