Incorrect Call Recordings/Transcriptions
I have had two separate reports on two different assistants in the last 12 hours of the agent repeating questions, interrupting, etc. When I pull the recording it looks like the audio tracks are merged and incomplete so it is very hard to troubleshoot. Has anybody else experienced this or have any troubleshooting recommendations?
Call IDs:
019a58d7-aca9-7114-95e2-b6c722776c69
019a5588-570a-777b-b984-5f8e07c5bd8f
Call IDs:
019a58d7-aca9-7114-95e2-b6c722776c69
019a5588-570a-777b-b984-5f8e07c5bd8f
