VAPI•2y ago

Broken Recordings and Transcriptions

Hello! I've experienced this issue quite a few times in the past. Basically, the call goes on alright, but the recording is all jumbled up and thus the transcript as well. Is there a way to fix this?

Call ID - 3f619fc8-7d51-4c8d-8f75-d41170e77644

Ask Inkeep•5/31/24, 4:13 PM

Hi @Gabriel C, I'm an AI assistant for Vapi. I'll analyze available sources and get back to you shortly.

Ask Inkeep•5/31/24, 4:13 PM

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While I generate an answer, here are some sources that might be helpful:

Update Assistant
HIPAA Compliance
Get Assistant
Create Assistant
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Ask Inkeep•5/31/24, 4:13 PM

Answer

It sounds like you're encountering issues with call recordings and transcriptions being jumbled. This could be related to several factors, including network performance, audio quality, or specific settings in your Vapi assistant configuration.

To address this issue effectively, please ensure the following:

Network Stability: Make sure that the network connection is stable during the calls, as poor connectivity might affect the quality of the audio being transmitted and recorded.
Assistant Configuration: Review your assistant's configuration settings. Ensure that settings such as silenceTimeoutSecondssilenceTimeoutSeconds, responseDelaySecondsresponseDelaySeconds, and llmRequestDelaySecondsllmRequestDelaySeconds are optimized for your use case. Adjust these settings if necessary to ensure that the assistant is correctly processing speech and not cutting off important parts of the conversation (1) .
Transcriber and Voice Settings: Check the configurations related to your transcriber and voice settings. Make sure that the language, model, and other specific settings align with your requirements.

If these steps do not resolve the issue, it might be beneficial to look into the specific call ID you provided and check server logs for any errors or unusual activity during the time of the calls. If you continue to experience issues, consider reaching out to Vapi support with detailed information about the problem and any relevant call IDs for further investigation.

For more detailed troubleshooting, you might want to delve into the API references for updating or configuring assistants, where you can adjust various parameters that might influence recording and transcription quality.

If you need to adjust these settings programmatically, here's how you might update your assistant settings via API:

Ask Inkeep•5/31/24, 4:13 PM

{
  "silenceTimeoutSeconds": 30,
  "responseDelaySeconds": 0.4,
  "llmRequestDelaySeconds": 0.1
}

{
  "silenceTimeoutSeconds": 30,
  "responseDelaySeconds": 0.4,
  "llmRequestDelaySeconds": 0.1
}

Make sure to replace placeholder values with the actual settings that suit your scenario.

If the problem persists, it would be advisable to examine the logs for the specific call ID and check for any error messages or warnings that could give more insight into what might be causing the jumbled recordings and transcriptions.

Sources
[1] Update Assistant

living-lavender•5/31/24, 6:22 PM

Can you please provide more context? The transcript should be like this, but it came like this. This will make it easier for me to debug?

Lliving-lavender Can you please provide more context? The transcript should be like this, but it ...

embarrassing-maroonOP•6/3/24, 2:39 PM

Sure, I forgot what I had said in that call, but whenever it happens again I'll send it over

living-lavender•6/3/24, 2:40 PM

Sure.

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