foreign-sapphire•4mo ago
twilio recordings
How can I get Twilio to record the calls?
8 Replies
foreign-sapphireOP•4mo ago
@Shubham Bajaj
To record calls routed through Twilio using Vapi, you should enable recording in your Vapi assistant's configuration by setting
Are you looking to record calls using Vapi's recording features, or do you want to use Twilio's own native call recording functionality outside of Vapi? Source: - Vapi Call Recording Documentation
assistant.artifactPlan.recordingEnabled to true. You can also choose the recording format and storage location (Vapi or your own cloud bucket). For more details, see the Vapi call recording guide.
Clarifying question:Are you looking to record calls using Vapi's recording features, or do you want to use Twilio's own native call recording functionality outside of Vapi? Source: - Vapi Call Recording Documentation
⤵️ Mention @Vapi Support Bot for follow-ups 🐥
To record calls routed through Twilio using Vapi, you should enable recording in your Vapi assistant's configuration by setting
Are you looking to record calls using Vapi's recording features, or do you want to use Twilio's own native call recording functionality outside of Vapi? Source: - Vapi Call Recording Documentation
assistant.artifactPlan.recordingEnabled to true. You can also choose the recording format and storage location (Vapi or your own cloud bucket). For more details, see the Vapi call recording guide.
Clarifying question:Are you looking to record calls using Vapi's recording features, or do you want to use Twilio's own native call recording functionality outside of Vapi? Source: - Vapi Call Recording Documentation
⤵️ Mention @Vapi Support Bot for follow-ups 🐥
foreign-sapphireOP•4mo ago
@Duckie want to use Twilio's own native call recording
I couldn't find enough info on how to enable Twilio's own native call recording when using Twilio numbers with Vapi. The docs mostly cover Vapi's built-in recording features (Vapi call recording guide), but not Twilio's native recording. I'm escalating this to a human on our team who can help you out with the specifics!
wee-brown•4mo ago
Use <Dial record="true"> in your TwiML to auto-record, set a recordingStatusCallback URL to receive recording details, and optionally use the Twilio REST API to control or fetch recordings dynamically..
foreign-sapphireOP•4mo ago
where do I do this?
@Kings_big💫
wee-brown•4mo ago
You'll do this in your Twilio Console under your phone number’s Voice & Fax settings by setting the “A CALL COMES IN” webhook URL to your server that returns TwiML with recording enabled..