Voice AI agent does not transfer to human phone
Wanted to ask how to get Voice AI agent to transfer to human agent phone number. The Voice AI agent says that they transferring but the human phone number does not ring..
KHi there,
Thank you for your message. Our team is currently out of the office. We operate Monday through Friday, from 9:00 AM to 8:00 PM Pacific Standard Time (PST).
We’ll get back to you as soon as possible during our normal business hours.
If your message is urgent, please mark it accordingly or include “URGENT” in the subject line, and we’ll do our best to respond promptly.
Warm regards,
Vapi
Customer Support Team
Thank you for your message. Our team is currently out of the office. We operate Monday through Friday, from 9:00 AM to 8:00 PM Pacific Standard Time (PST).
We’ll get back to you as soon as possible during our normal business hours.
If your message is urgent, please mark it accordingly or include “URGENT” in the subject line, and we’ll do our best to respond promptly.
Warm regards,
Vapi
Customer Support Team
VTo resolve the issue where your Voice AI agent says it's transferring but the human phone does not ring, ensure your transfer tool includes the required
Here’s an example configuration for your transfer tool’s parameters:
Update your tool with this parameter and verify SIP REFER is enabled with your provider for successful call transfers (Vapi documentation: call forwarding).
Sources:
destinationHere’s an example configuration for your transfer tool’s parameters:
Update your tool with this parameter and verify SIP REFER is enabled with your provider for successful call transfers (Vapi documentation: call forwarding).
Sources:
⤵️ Mention @Vapi Support Bot for follow-ups 🐥
DMessage marked as helpful by @GIDEON! 
VI have same issue
MI can help you with solving this..
KPlease provide a call id where the call failed to transfer
