Voice AI agent does not transfer to human phone
Wanted to ask how to get Voice AI agent to transfer to human agent phone number. The Voice AI agent says that they transferring but the human phone number does not ring..
destination parameter and that your SIP trunk supports SIP REFER. ⤵️ Mention @Vapi Support Bot for follow-ups 🐥
"parameters": {
"type": "object",
"properties": {
"destination": {
"type": "string",
"enum": ["+1234567890"], // Replace with your external number in E.164 format
"description": "The destination to transfer the call to."
}
},
"required": ["destination"]
}