VAPI•3mo ago

Collecting emails in phone calls

What's the most effective way to prompt the AI to ask for the user's email in a voice call while keeping the conversation natural?

Would love to know what worked for you guys, thanks.

Vapi Support BotAPP•9/22/25, 10:18 PM

A natural and effective way to prompt for an email during a voice call is to use a friendly, context-aware question. For example:

"To make sure I can send you the details, could you please share the best email address for you?"

"To make sure I can send you the details, could you please share the best email address for you?"

This approach is polite, clear, and keeps the conversation flowing naturally, as recommended in the prompting guide. Test and iterate on the phrasing to best fit your use case.

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