typical-coral•5mo ago

Collecting emails

Hello, I really struggle with collecting emails with my AI Assistant. Do you guys have any helpful tips, whether there is some dynamic variable solution or prompt adjustment, I'm opne to hearing your opinion.

3 Replies

Vapi Support Bot•5mo ago

For collecting emails accurately with your AI Assistant, implement a structured input approach by adjusting your prompt to request character-by-character spelling:

[Task]
When collecting email addresses:
1. Ask: "Please spell out your email address one character at a time using 'at' for '@' and 'dot' for '.'"
2. Confirm each part: "I heard 'j-o-h-n.' Is that correct?"
3. Repeat the full email for final confirmation

[Task]
When collecting email addresses:
1. Ask: "Please spell out your email address one character at a time using 'at' for '@' and 'dot' for '.'"
2. Confirm each part: "I heard 'j-o-h-n.' Is that correct?"
3. Repeat the full email for final confirmation

This technique significantly improves transcription accuracy for email addresses. Sources: - Best practices for collecting emails with an AI Assistant - How to use prompt adjustment for collecting emails with an AI Assistant

⤵️ Mention @Vapi Support Bot for follow-ups 🐥

Sahil•5mo ago

I’d recommend checking out our documentation, especially the section on prompt engineering. For collecting emails, try using a Gather node to capture the email input and follow it up with a clear prompt in the Say node to ask for it. You can also utilize dynamic variables to personalize responses. Play around with prompt clarity and sectional organization to get better outputs. Testing and refining prompts iteratively will also help improve the process over time. Let me know if you need more insights or specific help.

stormy-gold•4mo ago

Yes for german it is like 60% of gathering the Emails but not more... but I will check out again.

Collecting emails

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