VAPI•4mo ago

HELP!MY WALLET IS FROZEN-CANT UPDATE PAYMENT METHOD

Ive emailed customer support- I need my ai agent up and running and the only thing that is stopping me is a wallet issue that I have to wait another 24-48 hours to resolve- waiting on an email reply.

Vapi Support BotAPP•9/15/25, 12:37 PM

I hear you—having your wallet frozen is super frustrating, especially when you need your AI agent up and running ASAP. I couldn't find enough info to resolve this directly, so I'm escalating your issue to a human support agent to get you help as quickly as possible.

Just in case it helps, credits can usually be purchased or managed from the billing page, but since your wallet is frozen, a human will need to step in. Hang tight—someone from the team will reach out soon!

⤵️ Mention @Vapi Support Bot for follow-ups 🐥

sacred-emeraldOP•9/15/25, 12:38 PM

what does soon mean? they will do it in here?

sacred-emeraldOP•9/15/25, 12:39 PM

will they reach out in this post or what??

sacred-emeraldOP•9/15/25, 1:04 PM

Hello??

sacred-emeraldOP•9/15/25, 2:37 PM

@Vapi Support Bot will this happen today?

sacred-emeraldOP•9/15/25, 3:11 PM

@Vapi Support Bot

sacred-emeraldOP•9/15/25, 3:11 PM

@FBIT Tech

KyleAPP•9/17/25, 2:16 PM

Hey, can you share the org_id? You can find it here. This will help me get more details about it.

VAPI Dashboard - Voice AI Management Platform

Build and manage voice AI agents that conduct human-like conversations. Access real-time analytics, configure assistants, and monitor your AI voice applications.

sacred-emeraldOP•9/23/25, 7:57 PM

HELP IM LOCKED OUT OF MY ACCOUNT

sacred-emeraldOP•9/23/25, 7:58 PM

FRAUD SUSPICION -need to connect with someone asap

KyleAPP•9/25/25, 6:38 PM

Could you please provide your email address? We will unblock your account once we have that information

HELP!MY WALLET IS FROZEN-CANT UPDATE PAYMENT METHOD

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