Wallet is frozen
We have attempted to automatically top up our subscription to make calls, and it has been pending 4 times. Now, it's not allowing us to top up, stating that the account is frozen.
On August 4th, we were able to make a purchase without any problem, but we don't understand why it's not possible now. We urgently need you to reactivate the possibility of using this credit card as it is the only one we have in the company.
We only have one more option, which is a top-up card that is neither a debit nor a credit card, and we are unsure if that would work. The urgent problem is that our call center is now 100% automated with VAPI, and we are currently unable to call clients.
Please help us, this is a emergency.
Organization ID 398244ae-2f04-4764-8f10-1eec01de4284
Wallet ID ba742b6b-8685-4837-85e3-feb3442cee41
On August 4th, we were able to make a purchase without any problem, but we don't understand why it's not possible now. We urgently need you to reactivate the possibility of using this credit card as it is the only one we have in the company.
We only have one more option, which is a top-up card that is neither a debit nor a credit card, and we are unsure if that would work. The urgent problem is that our call center is now 100% automated with VAPI, and we are currently unable to call clients.
Please help us, this is a emergency.
Organization ID 398244ae-2f04-4764-8f10-1eec01de4284
Wallet ID ba742b6b-8685-4837-85e3-feb3442cee41
