VAPI•4mo ago

Payment problem - frozen account.

Cannot pay for credits, wallet frozen, tried different cards.

Account: ture@alt-handelsbolag.com

Org id: dfa4368d-d926-4473-901e-a2232b9an9f4

Please help urgently!

Mr Barkman

KyleAPP•9/10/25, 7:26 AM

Hey there, we reviewed the details of your request and brought this to our team's attention. We will be getting back to you as soon as we can. Thank you for your continued patience!

KyleAPP•9/10/25, 9:20 AM

Hey there. Could you please provide a screenshot of the error you are seeing when trying to purchase credits?

incredible-moccasinOP•9/10/25, 10:26 AM

Not in front of computer today, the message was card declined something...

incredible-moccasinOP•9/10/25, 10:27 AM

I tried 4 different cards, same message...

KyleAPP•9/10/25, 5:28 PM

Hi, the screenshot can help us get to know what problem it is that you are facing.