The AI is not detecting voicemail
My assistant is transferring calls using a tool, however it is transferring EVEN if there is no one on the line, voicemail, an answering service, etc.
VI understand how frustrating it can be when your assistant transfers calls even when there's no one on the line or when it reaches voicemail or an answering service. While I don't have specific information on voicemail detection or call transfer logic at this time, your feedback is valuable and highlights an important area for improvement.
⤵️ Mention @Vapi Support Bot for follow-ups 🐥
VI understand how frustrating it can be when your assistant transfers calls even when there's no one on the line or when it reaches voicemail or an answering service. While I don't have specific information on voicemail detection or call transfer logic at this time, your feedback is valuable and highlights an important area for improvement.
⤵️ Mention @Vapi Support Bot for follow-ups 🐥
EAdjust voicemail detection delays, retries, and max wait times in the assistant settings, and ensure call transfer logic is correctly set to avoid premature transfers. Test with known voicemail numbers and monitor call logs to track any issues, and consider silent transfers to improve the experience.
C
C@Kings_big
-
-
KHey! To help track down this issue, could you share:
- The call ID
- When exactly this happened (the timestamp)
- What response you expected to get
- What response you actually got instead
This would really help us figure out what went wrong!
