Is a Voicemail Message required for Voicemail Detection?
I’m setting up Voicemail Detection so that endedReason is correctly logged as "voicemail". I don’t want the assistant to leave a voicemail message, but I’ve noticed detection only seems to work when the Voicemail Message field is not blank.
A few examples, where Voicemail Detection is on, but Voicemail Message is blank:
A few examples, where Voicemail Detection is on, but Voicemail Message is blank:
- Call ID: d2296d53-6d08-443c-8eca-10b100b58f7c | endedReason: assistant-ended-call
- Call ID: 8604683f-6a85-4ba4-8962-43a6021ae7eb | endedReason: customer-did-not-answer
- Call ID: 44bfff7a-d38c-4ceb-b861-c2e559410fd2 | endedReason: customer-did-not-answer
- Call ID: 563a7912-09d6-4b46-930b-275b46128ad7 | endedReason: customer-did-not-answer
- Call ID: 1f18bc96-0774-4eb9-90ab-8a5137693030 | endedReason: customer-did-not-answer
