VAPI•7mo ago

Voicemail detection issue

I use voicemail detection with the following configuration:

voicemailDetection: {
  provider: 'vapi',
  beepMaxAwaitSeconds: 15,
},

voicemailDetection: {
  provider: 'vapi',
  beepMaxAwaitSeconds: 15,
},

voicemailDetection: {
  provider: 'vapi',
  beepMaxAwaitSeconds: 15,
},

voicemailDetection: {
  provider: 'vapi',
  beepMaxAwaitSeconds: 15,
},

and I saw in the logs that the call detected as voicemail but the ended reason is "Customer Did Not Answer".
call id: 8704f10f-37ca-4ffd-9b64-188133747522

KyleAPP•6/17/25, 12:15 AM

Here are some improvements you can make to your system prompt.

nia_prompt_improvement.json7.06KB

Voicemail detection issue

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