VAPI•2y ago

Does the AI recognize ringing?

On outgoing calls when the other side is responding and the phone may ring or go thru various menus...i can hear that the agent starts speaking at the same time that the phone is ringing. Does the AI recognize that it is ringing on the other side?

Vapi•7/31/24, 9:56 PM

@Vahid
Yes, the AI is designed to recognize when it is ringing on the other side. It uses audio cues to understand the status of the call and can adjust its behavior accordingly. If you're experiencing issues where the agent is speaking over the ringing or menu prompts, we can look into adjusting the settings or troubleshoot to ensure the AI is responding appropriately. Would you like me to assist you with that?

Vapi•7/31/24, 9:56 PM

You can continue this conversation by mentioning me in the message.

Mmilitary-pink You can continue this conversation by mentioning me in the message.

spontaneous-moccasinOP•8/1/24, 5:54 AM

Yes can you help on settings I can adjust

Vapi•8/1/24, 5:54 AM

@Vahid
Certainly! To adjust the settings for better call handling, you might want to consider the following:

Call Detection Sensitivity: Adjust the sensitivity of the AI's detection for call progress tones such as ringing or busy signals.
Speech Timing: Configure the timing of the AI's responses to ensure it waits for the right moment to start speaking.
Audio Analysis: Enable or fine-tune the AI's audio analysis features to better recognize different stages of the call.

If you provide me with the specific platform or system you are using, I can give you more detailed instructions on how to adjust these settings. If these settings are not directly accessible to you, we may need to involve technical support to make the necessary adjustments. Would you like to proceed with that?

Sspontaneous-moccasin On outgoing calls when the other side is responding and the phone may ring or go...