Call Transfer not being performed
EDIT: I stripped the prompt down to the script and call transfer and there was no repetitive questions but still did not use 'capture_info' function until I said you haven't transferred the call at which point the 'capture_info' function was executed and the call was transferred. Call ID 5537139c-c8af-4ad3-ae1a-419fb928637c
Hey @Sahil call forwarding not performed, prior to this the agent kept asking same question 2-3 times after receiving answer loud and clear but would perform call transfer.
After tweaked prompt endlessly seems to follow instructions now but when it's time to use the function it's not doing so, after 10 or so seconds I say you haven't transferred me and then the agent transfers the call and uses the ‘Capture_info’ function which sends email with call data.
I tried Claude sonnet and agent bugged out at beginning of calls.
Call id below. Please advise. Thank you
You must use the ‘Capture_info’ function in your script at Step 11 of your script.
You must use the assigned Forwarding Phone Number to perform the predefined function and transfer the call at Step 13 of your script.
Proceed to Step 13
Step 13. Now you must transfer the call immediately using the assigned Forwarding Phone Number to perform the predefined function for transferring the call. Failure to do so will result in annoying the user.
Transfer the call now using the Forwarding Phone Number
bfba2f0e-e5a8-40f3-a500-272b7183b8b5
bfba2f0e-e5a8-40f3-a500-272b7183b8b5
Last test: now works perfect up until step 8 asking for phone number 4 times before I ended the call.
7b2f7c2b-74ff-4f60-a852-37e390e24261
Hey @Sahil call forwarding not performed, prior to this the agent kept asking same question 2-3 times after receiving answer loud and clear but would perform call transfer.
After tweaked prompt endlessly seems to follow instructions now but when it's time to use the function it's not doing so, after 10 or so seconds I say you haven't transferred me and then the agent transfers the call and uses the ‘Capture_info’ function which sends email with call data.
I tried Claude sonnet and agent bugged out at beginning of calls.
Call id below. Please advise. Thank you
You must use the ‘Capture_info’ function in your script at Step 11 of your script.
You must use the assigned Forwarding Phone Number to perform the predefined function and transfer the call at Step 13 of your script.
Proceed to Step 13
Step 13. Now you must transfer the call immediately using the assigned Forwarding Phone Number to perform the predefined function for transferring the call. Failure to do so will result in annoying the user.
Transfer the call now using the Forwarding Phone Number
bfba2f0e-e5a8-40f3-a500-272b7183b8b5
bfba2f0e-e5a8-40f3-a500-272b7183b8b5
Last test: now works perfect up until step 8 asking for phone number 4 times before I ended the call.
7b2f7c2b-74ff-4f60-a852-37e390e24261
