few-sapphireF
VAPI•8h ago
few-sapphire

Urgent request for support

Phone number ID c72a6255-741b-460e-8441-8e3aadebf5bb (10DLC‑approved Twilio phone number; SMS enabled in Vapi) +1 (938) 300 2258

When some users text +1 (938) 300 2258 they are not able to chat to the agent. Can you please look into why?

Other users who text the same number are able to chat to the agent successfully. Example of successful SMS chat with Agent +1 (938) 300 2258:

Chat ID: c0c23e4f-fb10-41bb-93b9-e3531634772e

Organization ID: 339a6758-d831-48b8-963e-f15a8e83ac02

Assistant ID: 9d123554-9acf-4c0a-b36c-a668f61bce70

Session ID: f3fdc285-d8b2-4862-961c-21f4961cd2ed

STR

  1. Text +1 (938) 300 2258 with "Hi"
Expected: Agent replies with "Hi, I'm Cara, and I'm here to help. I'll be doing your health risk assessment, home safety check, or medication and meals review today. To get started, just say 'health risk,' 'home safety,' or 'medications and meals'."

Received: There is no reply. Keep repeating step 1 by sending any message, there is no reply.
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