xenial-black•2mo ago

Request for Support – Enterprise Custom Plan Subscription

I recently signed up for the Enterprise Custom plan through your website, but I haven’t received any follow-up or confirmation by email so far. I’m interested in moving forward with the subscription and would appreciate any assistance in continuing the process or being connected with the appropriate sales representative. My E-mail Andress: pablo@mbfinance.com.br end marketing@mbfinance.com.br

16 Replies

Shubham Bajaj•2mo ago

Hi there, Thank you for your message. Our team is currently out of the office. We operate Monday through Friday, from 9:00 AM to 8:00 PM Pacific Standard Time (PST). We’ll get back to you as soon as possible during our normal business hours. If your message is urgent, please mark it accordingly or include “URGENT” in the subject line, and we’ll do our best to respond promptly. Warm regards,
Vapi
Customer Support Team

Vapi•2mo ago

Thank you for your interest in the Enterprise Custom plan!
For the fastest assistance and to connect with a sales representative, please email your request (including your contact details) to support@vapi.ai. This is the recommended channel for enterprise customers and will ensure your inquiry is prioritized by the Vapi team.
If you need further help, you can also visit the Vapi support page for additional contact options. Source: - Vapi Support

⤵️ Mention @Vapi Support Bot for follow-ups 🐥

conscious-sapphire•2mo ago

Hey, - How many minutes of calls do you think you'll have each month? - What's the highest number of calls happening at the same time in a single minute?These questions will help us understand their project's call volume and how many calls might happen at the same time.

xenial-blackOP•2mo ago

July was a very slow month for us, and even then, we closed with: - Total Call Minutes: 44,911 minutes - Number of Calls: 54,183 - Total Spent: $3,965.84 - Average Cost per Call: $0.07 Just a heads-up: we're currently operating with only 1 digital bank in Brazil, but we're scaling up to 2 more, for a total of 3 active banking clients. Our short-term goal is to triple these numbers as we onboard the new operations. About concurrency: We're currently hitting ~40 simultaneous calls during peak times and have already maxed out our limit a few times (we’ve received email alerts about it). With the expansion, we’re projecting a new baseline of 120+ simultaneous calls. If you need deeper insights or a breakdown, just ping me

conscious-sapphire•2mo ago

I have forwarded your request to our team once I receive the update from them I will let you know. Head's up for enterprise pricing you can also fill up our sales form.

xenial-blackOP•2mo ago

Thanks for getting back to me. I’ve already submitted the form twice using the following email addresses: - pablo@mbfinance.com.br - marketing@mbfinance.com.br I have full control over both email accounts. I'd appreciate it if you could confirm whether the request was received properly.

conscious-sapphire•2mo ago

I forwarded your enterprise request to my product manager and your account manager as well. They both will be looking into it. To be transparent, they will look at your LinkedIn profile, your spending history, and the potential you're projecting, and then they'll get back to me, and then I'll forward their response to you. If you could share your projected numbers (which I previously asked), it will be helpful for me to prioritize and forward your case.

xenial-blackOP•2mo ago

Thank you for following up so far. With the ongoing expansion already underway, we’re projecting: - 200,000 to 250,000 calls per month - Estimated concurrency: 120 to 150 simultaneous calls - Projected monthly investment: between US$ 15,000 and US$ 18,000 This volume is already budgeted and backed by active contracts. This is not a forecast — it’s a pipeline in motion. I speak on behalf of MB Finance, a company currently operating directly with C6 Bank, responsible for opening and managing over 140,000 business accounts (PJ) across Brazil. Beyond account opening, we maintain an active relationship with our client base: product activation, customer support, and ongoing account management — all driven by technology and scale. We’ve also developed our own platform, Fomenta Mais, a national credit hub for financial product distribution. We’re integrated with several institutions and currently expanding to two additional digital banks with operations already contracted. In parallel, we’ve just launched a new project with Mediquo, in the telemedicine space, where voice automation will be used for onboarding, triage, and ongoing patient interaction. Our voice-based outreach model has attracted strong interest from other players in the Brazilian financial sector, who are now approaching us to replicate the same structure — which will likely accelerate our volume even further. Institutional links for reference: https://www.linkedin.com/company/mbfassessoria/ https://www.instagram.com/mbconexaoc6/ https://www.instagram.com/mbfassessoria/ https://www.instagram.com/fomentamais/ https://www.linkedin.com/in/pxbloph/ (My personal LinkedIn, if needed) If helpful, I’m fully available for a video call. I can walk you through our model, structure, expansion roadmap, and how we see Vapi as a core part of our voice infrastructure moving forward. Looking forward to your reply.

MB Finance | LinkedIn

MB Finance | 951 followers on LinkedIn. Somos uma Estruturadora de Operações Financeiras com foco principal nos setores de Saúde e Real Estate, | A MB Finance, fundada em 2010, é uma empresa especializada na assessoria, originação e estruturação de soluções de produtos e serviços financeiros customizados. É formada por executivos co...

MB C6 Empresas | Escritório Credenciado C6 Bank (@mbconexaoc6) •...

174 Followers, 4 Following, 65 Posts - See Instagram photos and videos from MB C6 Empresas | Escritório Credenciado C6 Bank (@mbconexaoc6)

Mb Finance (@mbfassessoria) • Instagram profile

316 Followers, 2 Following, 42 Posts - See Instagram photos and videos from Mb Finance (@mbfassessoria)

Fomenta Mais | Plataforma de Soluções de Crédito (@fomentamais) ...

339 Followers, 2 Following, 13 Posts - See Instagram photos and videos from Fomenta Mais | Plataforma de Soluções de Crédito (@fomentamais)

xenial-blackOP•2mo ago

Hi @Kings_big💫 Were you able to review our social media profiles? I’d also like to check if we could arrange a video call so I can walk you through our operation and better understand how this Custom model could work for us.

Shubham Bajaj•2mo ago

Our team is in process of reviewing your request for enterprise. They will reach out once they have completed reviewing your request and media profiles, but for now we cannot provide an exact ETA. Thank you for your patience.

xenial-blackOP•2mo ago

Hi Were you able to review our social media profiles?

Shubham Bajaj•2mo ago

There is currently no update on your request and the sales team is experiencing a high volume of contact requests, so please allow them some time to perform the review and reach back out to you

xenial-blackOP•2mo ago

@kyle @Kings_big💫 Hi, just wanted to check if there’s any update. Totally understand there’s a high volume of companies and users reaching out, but it’s been almost 20 days. I’d really appreciate your feedback. If the number we discussed isn’t that significant, could you share an estimate so we can see if it’s doable on our side?

Shubham Bajaj•2mo ago

Sorry about the delay in responses. In order to expedite this process, could you please provide some information about your company such as: - company size (no. of employees) - location of company HQ

xenial-blackOP•2mo ago

Today we have around 120 employees and we are headquartered in Rio de Janeiro, Brazil. Our office occupies 3 floors in a building located on one of the main avenues of Rio de Janeiro.

Shubham Bajaj•2mo ago

Sent you a DM

Request for Support – Enterprise Custom Plan Subscription

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