VAPI•3d ago

Offering Live Transfers outside of business hours

The bot's not considering business hours and applying the following logic properly:

If inside business hours - Office Open = Live Transfer
If outside business hours - Office Closed = Schedule callback

Even when I apply hard restrains on this, its still offering live transfers outside of Business Hours.
I have many examples but check this:

Call ID: 019b2d1a-7b9e-7887-a7f6-5e4c6f6595b3
Call Link: https://dashboard.vapi.ai/calls/019b2d1a-7b9e-7887-a7f6-5e4c6f6595b3
Expected behavior: because its outside business hours, I need it to not allow Live Transfers and offer to schedule a later moment for that.

VAPI Dashboard - Voice AI Management Platform

Build and manage voice AI agents that conduct human-like conversations. Access real-time analytics, configure assistants, and monitor your AI voice applications.

KyleAPP•12/19/25, 5:39 PM

Hi Dario,

Due to how LLMs operate, they are prone to inconsistencies. For checking office hours availability, I would highly recommend you to use a custom tool to check for office hours availability. This reduces number of tokens in the system prompt and it yields much better results. You can completely remove the "### Status Resolution Logic" section and "### Status Resolution Logic" section, and replace it with a tool call which tells whether the office is currently open or closed.

By this method, you can yield more consistent results with your assistants.

Thank you

Offering Live Transfers outside of business hours

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