modern-teal•3h ago
warm transfers BYOT
As per this link, it looks like warm transfers will only work if you use Twilio as the SIP Trunking Provider
https://docs.vapi.ai/calls/assistant-based-warm-transfer#limitations
Is warm-transfers using BYOT on the roadmap to becoming supported ?
Assistant-based warm transfer | Vapi
Use AI assistants to facilitate call transfers
2 Replies
Currently, warm transfers are only fully supported with Twilio as the SIP trunking provider. For BYOT, warm transfer features like voicing a summary to the recipient are not natively supported—messages may be stored in SIP headers, requiring custom telephony integration to play them out loud. There is no public information about BYOT warm transfer support being on the roadmap. For the latest updates, it's best to monitor the Vapi changelog or contact Vapi support directly.
Sources:
- Vapi Call Forwarding Documentation
- Vapi Changelog
- Discord Community Discussion
⤵️ Mention @Vapi Support Bot for follow-ups 🐥
modern-tealOP•3h ago
Can someone from @Vapi please let me know if warm-transfers using BYOT is on the roadmap. If it is, is there an ETA
I work in countries where there is no number portability - so I must use BYOT