My wallet is frozen, but no way to pay or purchase credits
Org ID: a941b79d-bed7-4092-9af3-cf7c1cab97e9
Even if try to add credits - it wont let me add. Please help soon.
Even if try to add credits - it wont let me add. Please help soon.
VThank you for sharing the details. When you try to add credits, do you see any specific error message or is the "Add Credits" button disabled? This will help us understand where the process is failing and assist you more effectively.
⤵️ Mention @Vapi Support Bot for follow-ups 🐥
CHey, I do see a purchase button, but when I try to click it, I see this error in screenshot that says "Couldn't purchase credits. Please enter a payment method to purchase." I cannot seem to enter any payment method because there is no way for me to add or access that page. You
KUse this link to purchase credits, upgrade your plan, and edit your payment details --> https://dashboard.vapi.ai/settings/billing
Once you enter your payment information, be sure to click the checkmark to save your payment method. You will know if your payment is saved when your information is hidden by dots and you receive a notification that states
Once you enter your payment information, be sure to click the checkmark to save your payment method. You will know if your payment is saved when your information is hidden by dots and you receive a notification that states
payment information saved. After you save your payment method, you will be able to purchase credits. I have attached some screenshots for clarity and if you need additional support please let us know.
CThanks!
KI sincerely apologize for the delayed response to your support request.
We implemented better tracking for support tickets to ensure timely responses going forward, but due to a technical limitation, this only applies to tickets created after this past week.
I'm closing this older ticket, but if your issue still needs attention, please:
Reply with 'REOPEN' or
Email support@vapi.ai with any updates
I'll personally ensure your new request gets prompt attention.
Thank you for your patience.
Best regards,
Vapi Support Team
We implemented better tracking for support tickets to ensure timely responses going forward, but due to a technical limitation, this only applies to tickets created after this past week.
I'm closing this older ticket, but if your issue still needs attention, please:
Reply with 'REOPEN' or
Email support@vapi.ai with any updates
I'll personally ensure your new request gets prompt attention.
Thank you for your patience.
Best regards,
Vapi Support Team
