Controlling DMTF
How to control the vapi agent, what is best practice to handle this?
Here's a conversation:
[00:01.425] AI: Hey. How are you?
[00:04.265] User: Welcome to Mock-Company. At the tone, please record your message. Please include your name, telephone number, and a brief description of how we can be of assistance.
[00:15.194] AI: DTMF: 0
[00:17.225] User: Representative will contact you as soon as possible within business hours.
[00:20.579] AI: DTMF: 0
[00:21.505] User: Thank you. Please leave your message after the tone.
[00:23.913] AI: DTMF: 0
[00:24.725] User: When done, or press the pound key.
[00:27.896] AI: DTMF: 0
[00:33.905] User: Thank you. Press 1 to accept this recording.
[00:35.839] AI: DTMF: 0
[00:37.055] User: Press 2
[00:37.794] AI: DTMF: 0
[00:38.655] User: I'm sorry. I did not
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[00:40.585] User: I'm sorry. I did not
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[00:42.645] User: I'm sorry. I did not
[00:43.637] AI: DTMF: 0
[00:44.835] User: I'm sorry. I did not I'm sorry. I did not understand your response. Press
[00:47.439] AI: DTMF: 0
[00:49.388] AI: DTMF: 0
[00:50.735] User: I'm sorry. I did not
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[00:54.865] User: I'm sorry. I did not under
[00:55.304] AI: DTMF: 0
[00:57.195] User: I'm sorry. I did not I'm sorry. I did not understand your response. Press 1
[00:59.235] AI: DTMF: 0
[01:01.183] AI: DTMF: 0
[01:03.065] User: I'm sorry. I did not I'm sorry. I did not understand your response. Press 1 to
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[01:09.625] User: I'm sorry. I did not under
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[01:14.145] User: I'm sorry. I did not understand.
[01:16.272] AI: DTMF: 0
[01:16.545] User: I'm sorry. I did not under
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[01:18.895] User: I'm sorry. I did not under
[01:20.735] AI: DTMF: 0
[01:21.185] User: I'm sorry. I did not under I'm sorry. I did not under I'm sorry. I did not understand your response. Press 1 to accept this recording.
[01:29.411] AI: DTMF: 0
[01:31.105] User: Press 2 to listen to it. Press 3 to
[01:33.377] AI: DTMF: 0
[01:34.615] User: I'm sorry. I did not understand your response. Press 1.
[01:35.671] AI: DTMF: 0
[01:37.568] AI: DTMF: 0
[01:38.615] User: I'm sorry. I did not understand.
[01:39.420] AI: DTMF: 0
[01:40.965] User: I'm sorry. I did not
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[01:49.105] User: I'm sorry. I did not
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[01:51.075] User: I'm sorry. I did not
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[01:53.195] User: I'm sorry. I did not
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[01:55.305] User: I'm sorry. I did not
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[01:57.325] User: I'm sorry. I did not
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[01:59.355] User: I'm sorry. I did not
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[02:03.365] User: I'm sorry. I did not under
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[02:05.655] User: I'm sorry. I did not
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[02:07.515] User: I'm sorry. I did not
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[02:09.415] User: I'm sorry. I did not
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[02:11.515] User: I'm sorry. I did not under
[02:13.735] User: I'm sorry. I did not under I'm sorry. I did not under I'm sorry. I did not
Here's a conversation:
[00:01.425] AI: Hey. How are you?
[00:04.265] User: Welcome to Mock-Company. At the tone, please record your message. Please include your name, telephone number, and a brief description of how we can be of assistance.
[00:15.194] AI: DTMF: 0
[00:17.225] User: Representative will contact you as soon as possible within business hours.
[00:20.579] AI: DTMF: 0
[00:21.505] User: Thank you. Please leave your message after the tone.
[00:23.913] AI: DTMF: 0
[00:24.725] User: When done, or press the pound key.
[00:27.896] AI: DTMF: 0
[00:33.905] User: Thank you. Press 1 to accept this recording.
[00:35.839] AI: DTMF: 0
[00:37.055] User: Press 2
[00:37.794] AI: DTMF: 0
[00:38.655] User: I'm sorry. I did not
[00:39.753] AI: DTMF: 0
[00:40.585] User: I'm sorry. I did not
[00:41.742] AI: DTMF: 0
[00:42.645] User: I'm sorry. I did not
[00:43.637] AI: DTMF: 0
[00:44.835] User: I'm sorry. I did not I'm sorry. I did not understand your response. Press
[00:47.439] AI: DTMF: 0
[00:49.388] AI: DTMF: 0
[00:50.735] User: I'm sorry. I did not
[00:51.276] AI: DTMF: 0
[00:52.865] User: I'm sorry. I did not
[00:53.416] AI: DTMF: 0
[00:54.865] User: I'm sorry. I did not under
[00:55.304] AI: DTMF: 0
[00:57.195] User: I'm sorry. I did not I'm sorry. I did not understand your response. Press 1
[00:59.235] AI: DTMF: 0
[01:01.183] AI: DTMF: 0
[01:03.065] User: I'm sorry. I did not I'm sorry. I did not understand your response. Press 1 to
[01:05.402] AI: DTMF: 0
[01:07.602] AI: DTMF: 0
[01:09.625] User: I'm sorry. I did not under
[01:09.726] AI: DTMF: 0
[01:11.915] User: I'm sorry. I did not under
[01:12.014] AI: DTMF: 0
[01:14.143] AI: DTMF: 0
[01:14.145] User: I'm sorry. I did not understand.
[01:16.272] AI: DTMF: 0
[01:16.545] User: I'm sorry. I did not under
[01:18.428] AI: DTMF: 0
[01:18.895] User: I'm sorry. I did not under
[01:20.735] AI: DTMF: 0
[01:21.185] User: I'm sorry. I did not under I'm sorry. I did not under I'm sorry. I did not understand your response. Press 1 to accept this recording.
[01:29.411] AI: DTMF: 0
[01:31.105] User: Press 2 to listen to it. Press 3 to
[01:33.377] AI: DTMF: 0
[01:34.615] User: I'm sorry. I did not understand your response. Press 1.
[01:35.671] AI: DTMF: 0
[01:37.568] AI: DTMF: 0
[01:38.615] User: I'm sorry. I did not understand.
[01:39.420] AI: DTMF: 0
[01:40.965] User: I'm sorry. I did not
[01:41.347] AI: DTMF: 0
[01:43.125] User: I'm sorry. I did not
[01:43.215] AI: DTMF: 0
[01:45.045] User: I'm sorry. I did not
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[01:47.035] User: I'm sorry. I did not
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[01:49.077] AI: DTMF: 0
[01:49.105] User: I'm sorry. I did not
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[01:51.075] User: I'm sorry. I did not
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[01:53.195] User: I'm sorry. I did not
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[01:55.305] User: I'm sorry. I did not
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[01:57.325] User: I'm sorry. I did not
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[01:58.852] AI: DTMF: 0
[01:59.355] User: I'm sorry. I did not
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[02:01.345] User: I'm sorry. I did not
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[02:03.365] User: I'm sorry. I did not under
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[02:05.655] User: I'm sorry. I did not
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[02:07.515] User: I'm sorry. I did not
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[02:09.415] User: I'm sorry. I did not
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[02:11.515] User: I'm sorry. I did not under
[02:13.735] User: I'm sorry. I did not under I'm sorry. I did not under I'm sorry. I did not
