VAPI•3mo ago

KYC requirement

Anyone knows what to do when this happens? I got a fraud detection email from vapi that told me to contact support. Can this happen anytime? Is it possible when I implement this for my agency clients that all the calls suddenly stops?

Vapi Support BotAPP•9/23/25, 3:03 PM

To resolve the KYC requirement and restore outbound calling:

Log in to dashboard.vapi.ai as an admin.
Complete the KYC verification process as prompted.
If you are already an admin, try logging out and logging back in to refresh your account status.

This should clear the compliance block and allow calls to proceed.

⤵️ Mention @Vapi Support Bot for follow-ups 🐥

sad-indigoOP•9/23/25, 3:13 PM

@Duckie I can’t find any KYC verification within the dashboard, I have tried to log in and out

managerial-maroon•9/23/25, 3:54 PM

Same problem here - supportIssues in accessing the service

ripe-gray•9/23/25, 3:56 PM

i got same email

ripe-gray•9/23/25, 3:58 PM

i completed the kyc and it says that it will take only 1-3 minutes to verification to complete but 2 hour passed.

managerial-maroon•9/23/25, 4:05 PM

Kindly guide where is the kyc link located?

broad-salmon•9/23/25, 4:05 PM

Same problem here,I don t know what to do

broad-salmon•9/23/25, 4:07 PM

Does anyone solved this problem?If yes,please tell us how!

Rripe-gray i completed the kyc and it says that it will take only 1-3 minutes to verificati...

managerial-maroon•9/23/25, 4:13 PM

@Indranil kindly help .. where is the kyc form?

Mmanagerial-maroon @Indranil kindly help .. where is the kyc form?

ripe-gray•9/23/25, 4:16 PM

log out your account . and log in back - it wont login and show the kyc qr code

managerial-maroon•9/23/25, 4:19 PM

Did that many times.. doesn't work for me. But thanks for your reply

broad-salmon•9/23/25, 4:22 PM

@Indranil do you managed to complete the identity verification phase?

Mmanagerial-maroon Did that many times.. doesn't work for me. But thanks for your reply

sad-indigoOP•9/23/25, 4:25 PM

Same, I can still login as usual

broad-salmon•9/23/25, 4:41 PM

Before I could make outbound calls, but now, out of the blue, I have to do this kyc. If anyone has any idea why this is needed, I would be grateful to know.

Bbroad-salmon @Indranil do you managed to complete the identity verification phase?

ripe-gray•9/23/25, 4:43 PM

yes

yielding-jade•9/23/25, 4:46 PM

im getting the same issue with kyc theres no where to verify my account i try to log out and login so many times nothing pops out

ripe-gray•9/23/25, 4:47 PM

scan this qr

ripe-gray•9/23/25, 4:48 PM

it will take you to the kyc

ripe-gray•9/23/25, 4:52 PM

i think that qr was only for my account.

yielding-jade•9/23/25, 4:54 PM

yes still didnt work i opened a new one add my number sent my driver license it says everything was good an redirect me to the vapi dashbaord same error

ripe-gray•9/23/25, 4:54 PM

yes let wait

ripe-gray•9/23/25, 4:54 PM

i have emailed also

ripe-gray•9/23/25, 4:55 PM

its says it will take 48 hrs and for quick support connect on discord that's how i landed here. lol

yielding-jade•9/23/25, 4:58 PM

oh ok

yielding-jade•9/23/25, 4:58 PM

thank you!

Rripe-gray yes

broad-salmon•9/23/25, 5:10 PM

@Indranil thank you for your response.How do you managed to complet kyc?

ripe-gray•9/23/25, 5:15 PM

log out and log in back

ripe-gray•9/23/25, 5:16 PM

it wont let you login and throws a kyc page instead with a qr code and a box to fill in your phone number for an alternative way to get kyc link on your phone.

ripe-gray•9/23/25, 5:16 PM

you can choose any way and then it will access you phone's camera then you ll have to upload your id proof and a selfie.

sad-indigoOP•9/23/25, 5:17 PM

I can still log in though as usual, isn’t that weird?

broad-salmon•9/23/25, 5:27 PM

Thank you so much @Indranil!Now I guess I have to wait or you made something else here:

sad-indigoOP•9/23/25, 5:43 PM

Anyone knows where to find the KYC thing if you can log in as usual?

Bbroad-salmon Thank you so much @Indranil!Now I guess I have to wait or you made something els...

ripe-gray•9/23/25, 5:47 PM

i am also waiting.

ripe-gray•9/23/25, 6:03 PM

Hello guys i am able to access my account now.

Rripe-gray Hello guys i am able to access my account now.

sad-indigoOP•9/23/25, 6:05 PM

Glad to hear that!

dramatic-maroon•9/23/25, 6:36 PM

I've logged out and back in as admin and still not able to get KYC verification prompts.

Ddramatic-maroon I've logged out and back in as admin and still not able to get KYC verification ...

sad-indigoOP•9/23/25, 7:14 PM

Same for me

uniform-turquoise•9/23/25, 7:32 PM

im stuck on the processing page

uniform-turquoise•9/23/25, 7:32 PM

it says 1-3 minutes

uniform-turquoise•9/23/25, 7:32 PM

but 30+ have already passed.

military-pink•9/23/25, 8:14 PM

Been waiting 5 hours for my KYC upload to appear

uniform-turquoise•9/23/25, 8:17 PM

Dit it work?

moderate-tomato•9/24/25, 12:54 AM

Also am seeing the same, outbound being blocked by kyc but not getting the prompt to verify when I log out and back in

military-pink•9/24/25, 12:55 AM

Anyone hear anything from support?

uniform-turquoise•9/24/25, 2:55 AM

Same

Mmilitary-pink Anyone hear anything from support?

sad-indigoOP•9/24/25, 8:44 AM

Nope

ripe-gray•9/24/25, 10:17 AM

i observed one that the account gets unlock after 4 hours of login failed but as you trigger any call in make.com it shows the error 400 and the kyc option, i tried by making a new account of make.com and vapi both. even in the new account also it throws the kyc error , now i am planning to move on retell ai.

ripe-gray•9/24/25, 10:18 AM

i think vapi people have recently introduced a KYC feature for all existing accounts.

ripe-gray•9/24/25, 10:19 AM

but their way of KYC is poor.

hurt-tomato•9/24/25, 1:52 PM

Hello, tried to logout and login again but having same issue with kyc, what i need to do?

KYC requirement

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