VAPI•4mo ago

Unable to PAY!

Since last week we've been totally unable to use your service. Why? Because your website tells us you don't have our postal code and we need to update it.

But there's no way to update that. The update card section only allows us to change card numbers.

And you've ignored support emails for 6 daysj, even after we've set the subject to URGENT as instructed.

PLEASE ASSIST URGENTLY!

conventional-blackOP•9/22/25, 4:31 PM

Hello!?!?

VapiAPP•9/24/25, 7:06 AM

To update your postal code for a payment method, please use linklink as it allows more details such as payment address to be added. If you are having trouble setting up linklink let us know.

conventional-blackOP•9/24/25, 8:08 AM

There is no link option

conventional-blackOP•9/24/25, 8:12 AM

Link does not work, when it appears at all, which is rarely

conventional-blackOP•9/24/25, 8:13 AM

VapiAPP•9/26/25, 5:48 AM

Please use a different web browser such as safari or chrome and let us know if that works for you

conventional-blackOP•9/26/25, 6:15 AM

I’ve already done that. It does not work in any browser on any device

conventional-blackOP•9/26/25, 6:16 AM

conventional-blackOP•9/26/25, 6:20 AM

This is both critical and urgent and it has now taken you guys 10 days to give me a couple of very basic responses without treating it with any level of seriousness. I ama completely unable to deliver ANY service for clients or give them any expectation of a solution date. Please can you properly escalate this.

VapiAPP•10/7/25, 2:15 AM

I sent you a DM

Unable to PAY!

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