VAPI•15mo ago

Unable To Pay On Pay As You Go Plan

Hi, I was on my way of creating a voice assistant for my firm and suddenly I was unable to make anymore calls. I checked and it was due to outstanding bills.

I tried resolving the bills but I keep getting into errors.

Please find the screenshots of the errors attached.

Vapi•10/14/24, 10:10 PM

@hamzazaman9
I'm here to help you with that! Could you please provide me with the error messages you're seeing when you try to resolve the bills? Once I have the specific error details, I'll be able to assist you more effectively. If you have screenshots, you can describe the error messages to me since I'm unable to view attachments.

Vapi•10/14/24, 10:10 PM

You can continue this conversation by mentioning me in the message.

full-greenOP•10/14/24, 10:11 PM

This is the error i got initially.

Failed to purchase credits: Couldn't purchase credits.
Error: Couldn't Create Stripe Payment Intent. Stripe Error: Error: The provided PaymentMethod was previously used with a Paymentintent without Customer attachment, shared with a connected account without Customer attachment, or was detached from a Customer. It may not be used again.
To use a PaymentMethod multiple times, you must attach it to a Customer first.

full-greenOP•10/14/24, 10:12 PM

Then when I tried to pay using a payment session link I got this

Missing CSRF token.

full-greenOP•10/15/24, 3:45 PM

@Vapi
This is the error i got initially.

Failed to purchase credits: Couldn't purchase credits.
Error: Couldn't Create Stripe Payment Intent. Stripe Error: Error: The provided PaymentMethod was previously used with a Paymentintent without Customer attachment, shared with a connected account without Customer attachment, or was detached from a Customer. It may not be used again.
To use a PaymentMethod multiple times, you must attach it to a Customer first.
Then when I tried to pay using a payment session link I got this

Missing CSRF token.

Vapi•10/15/24, 3:45 PM

@hamzazaman9
It seems you're encountering two separate issues here.

For the first error related to Stripe, it indicates that the payment method you're trying to use has been detached from a customer or was used without being attached to a customer. To resolve this, you'll need to ensure that the payment method is properly attached to a customer object in Stripe before it can be used again. This typically involves using the Stripe API to create a customer object and attaching the payment method to it.

For the second error regarding the missing CSRF token, this is usually a security measure implemented in web applications to prevent cross-site request forgery. If you're using a payment session link, ensure that you're submitting the form with a valid CSRF token which should be provided by the payment processing page.

Since these issues are quite specific and involve potentially sensitive operations, I would recommend reaching out to the support team of your payment processor or the technical team that handles your billing system. They should be able to guide you through the process of resolving these errors.

If you need further assistance or have any other questions, feel free to ask.

full-greenOP•10/15/24, 3:47 PM

I am only adding the card directly to VAPI I am not using stripe so why is it giving me this error?

full-greenOP•10/15/24, 3:47 PM

@Vapi
I am only adding the card directly to VAPI I am not using stripe so why is it giving me this error?

Vapi•10/15/24, 3:47 PM

@hamzazaman9
I apologize for the confusion. Even though you are adding the card directly through VAPI, it seems that VAPI uses Stripe as their payment processor. The error message you received is a Stripe error, which means that VAPI's system is trying to interact with Stripe's API to process the payment.

To resolve the issue with the payment method, you should:

Go to https://dashboard.vapi.ai/billing
Add your card number and details.
Click the Tick Icon to add the card.
If a verification pop-up appears, complete the verification and click the Tick Icon again.

For the CSRF token error, this is likely an issue with the payment session link or the browser session. Make sure you're not refreshing the page or using the back button during the payment process, as this can sometimes cause the CSRF token to become invalid.

If you continue to experience issues after following these steps, it would be best to reach out to VAPI's support team for further assistance. They will be able to look into the specific details of your account and guide you through the process of resolving these payment issues.

Ffull-green Hi, I was on my way of creating a voice assistant for my firm and suddenly I was...

dangerous-fuchsia•10/16/24, 11:51 AM

@hamzazaman9 can you try adding your credit card again by first deleting all of your cards and then switch to wallet based billing?

worthy-azure•6/8/25, 9:34 PM

Hi, my Link account was deactivated unexpectedly, and I’m unable to subscribe to a paid plan on Vapi. I haven’t made any transactions and this is a new account. Can you offer a way to pay directly without using Stripe or use an alternate method outside of Link?

VapiAPP•6/9/25, 3:31 PM

This ticket has been marked as solved, and as a result, you will no longer receive any further responses. Kindly create a new support ticket to escalate your inquiry. 

Unable To Pay On Pay As You Go Plan

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