other-emerald
other-emerald•2w ago

Returning to original assistant with warm-transfer-experimental

I want to transfer back to the original assistant if the call cannot be transferred (hangup, voicemail, rejection, etc.) I attached my transferCall tool config. Call ID: 149f4e0a-941e-4420-9b7d-604a81d45a43 Timestamp: 22:19:24:329 Expected Behavior: Transfer back to original agent when the call was not picked up Actual Behavior: Ended call

config.txt

1 Reply
Shubham Bajaj
Shubham Bajaj•2w ago
Hey Michael, could you please tell me a little more about the transfer destination? Like did the call hit voicemail and was somehow accepted or did the transfer destination not accept the call? The first modification to make would be to add a request-failed message saying something like the example below: 
  "messages": [
    {
      "type": "request-start",
      "content": "Transferring you to our specialist. Please hold."
    },
    {
      "type": "request-failed",
      "content": "Our specialist is not available at the moment Would you like to schedule a time for a call?",
      "endCallAfterSpokenEnabled": false
    }
  "messages": [
    {
      "type": "request-start",
      "content": "Transferring you to our specialist. Please hold."
    },
    {
      "type": "request-failed",
      "content": "Our specialist is not available at the moment Would you like to schedule a time for a call?",
      "endCallAfterSpokenEnabled": false
    }
There is more information about this new transfer method here in the documentation: https://docs.vapi.ai/calls/assistant-based-warm-transfer#handling-operator-interactions

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