warm-transfer-experimental
I've been trying to configure this for the past 2 hours.
For some reason I have warm-transfer-experimental set on my transferCall plan, the assistant says the transfer message to the customer but then ends the call.
However on vapi side it shows the call was forwarded.
Call IDs:
eab3d3dc-3f67-4c98-9666-a56fae166498
8232e44c-ecfb-4522-95ba-1ef5d990fa6a
Here is my setup
{
"type": "transferCall",
"function": {
"name": "myTransferCall"
},
"destinations": [
{
"type": "number",
"number": "+1XXXXXXXXXX,
"message": "Give me one moment to get an advisor on the line",
"transferPlan": {
"mode": "warm-transfer-experimental",
"message": "Transferring a customer to you.",
"fallbackPlan": {
"message": "Could not get an advisor, goodbye."
},
"holdAudioUrl": "https://music.vapi.ai/waiting-ringtone.mp3"
}
}
@Shubham Bajaj
For some reason I have warm-transfer-experimental set on my transferCall plan, the assistant says the transfer message to the customer but then ends the call.
However on vapi side it shows the call was forwarded.
Call IDs:
eab3d3dc-3f67-4c98-9666-a56fae166498
8232e44c-ecfb-4522-95ba-1ef5d990fa6a
Here is my setup
{
"type": "transferCall",
"function": {
"name": "myTransferCall"
},
"destinations": [
{
"type": "number",
"number": "+1XXXXXXXXXX,
"message": "Give me one moment to get an advisor on the line",
"transferPlan": {
"mode": "warm-transfer-experimental",
"message": "Transferring a customer to you.",
"fallbackPlan": {
"message": "Could not get an advisor, goodbye."
},
"holdAudioUrl": "https://music.vapi.ai/waiting-ringtone.mp3"
}
}
@Shubham Bajaj
