VAPI•5mo ago

Having an issue with nova 2 multi only recognizing english instead of multiple languages

Call Id: 600ea341-ad11-42bc-8569-06ad2bde2de0
In general on the call
I expected the spanish and portuguese audio to be recognized
Only english was understood

sad-indigoOP•8/15/25, 3:21 PM

@Duckie

VapiAPP•8/17/25, 11:34 AM

Hello,

Sorry for the inconvenience and thanks for reporting this to us. Rest assured we are here to ask a few questions to further assist you.

Can you confirm if the call settings were configured to support multiple languages (Spanish and Portuguese), or was it set to English-only recognition?

Ccomprehensive-tomato Hello, Sorry for the inconvenience and thanks for reporting this to us. Rest as...

sad-indigoOP•8/18/25, 1:40 AM

It was configured to multi yeah

VapiAPP•8/20/25, 6:56 AM

Usually our multi setting is compatible with Spanish-English combination, but it looks like the multi option was not selected for this assistant:

      "name": "HOTELESEXTERNOESPAÑOL",
      "transcriber": {
        "provider": "deepgram",
        "model": "nova-2",
        "keywords": [],
        "language": "en",
        "smartFormat": false,

      "name": "HOTELESEXTERNOESPAÑOL",
      "transcriber": {
        "provider": "deepgram",
        "model": "nova-2",
        "keywords": [],
        "language": "en",
        "smartFormat": false,

sad-indigoOP•8/20/25, 4:38 PM

The assistant itself was not the one with the problem, the issue happens when the call is done in squads, the assistant has the language set to multi but the squad only listens to english

The assistant having the language to en was due to some testing I was doing

sad-indigoOP•8/20/25, 5:30 PM

More specifically, when I create a new squad with only the HOTELESEXTERNOESPAÑOL bot, it recognizes other languages correctly, but when I add a connection to another assistant, the transcriber breaks

sad-indigoOP•8/20/25, 6:06 PM

And when trying to create the squad via API it doesn't seem to recognize possible transfers, and when patching via API it loses all the previous content, acting as a PUT instead of PATCH

VapiAPP•8/22/25, 3:48 PM

Could you provide a call Id where the languages are detected correctly with the one bot?

"name": "HOTELESEXTERNOESPAÑOL", "transcriber": { "provider": "deepgram", "model": "nova-2", "keywords": [], "language": "en", "smartFormat": false,

Having an issue with nova 2 multi only recognizing english instead of multiple languages

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