VAPI•6mo ago

Issue with “acknowledgementPhrases” and “interruptionPhrases” in Non-English Languages

Hello,

As we know, the “acknowledgementPhrases” and “interruptionPhrases” variables cannot be set via the control panel. Therefore, we decided to create the assistant through an API request instead.

However, even after adding the relevant Turkish phrases correctly, the assistant still does not respond to them. Could there be an issue with handling these values in different languages?

Thanks in advance for your support.

extreme-purple•7/9/25, 4:38 PM

The acknowledgementPhrases and interruptionPhrases don’t work because they only support Workflows, not the Assistant API..

verbal-limeOP•7/10/25, 10:23 AM

I guess I didn't explain it well enough. When we select interruption phrases from the Assistant features on the dashboard, we can use them without any problems. Similarly, when we create the assistant using the API, it works fine with English, but it has trouble understanding Turkish words. As far as I understand, interruption phrases only support English, am I correct?

Vverbal-lime I guess I didn't explain it well enough. When we select interruption phrases fro...

extreme-purple•7/10/25, 10:47 AM

You're correct

VapiAPP•7/10/25, 12:08 PM

Marketing this ticket as solved

Issue with “acknowledgementPhrases” and “interruptionPhrases” in Non-English Languages

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