Can't login - Login verification not working
The login verification process is not working. I’ve completed the phone verification with ID and selfie multiple times, but it still doesn't let me log in.
EWe truly apologize for the inconvenience you’ve faced. To help you resolve this issue quickly, please share your registered email address with us. Thank you for your understanding..
SThanks, I sent you a DM with the login email.
EWorking on it
EFixed, try re-login
SThank you, it works now !
KHi,
First off, we want to sincerely apologize for the delay in getting back to you. We understand how frustrating it is to wait - especially when you're counting on us - and we owe you a clear explanation of what’s been happening and how we’re addressing it.
Over the past few weeks, we've seen a significant increase in support requests. While this reflects exciting growth, it has also stretched our small team and exposed some real challenges in scaling our support operations. To improve your experience, we’ve taken a step back to reassess our approach. Here’s what we’re implementing:
Thank you for your continued patience and for being part of our journey.
Warm regards,
Vapi Team
First off, we want to sincerely apologize for the delay in getting back to you. We understand how frustrating it is to wait - especially when you're counting on us - and we owe you a clear explanation of what’s been happening and how we’re addressing it.
Over the past few weeks, we've seen a significant increase in support requests. While this reflects exciting growth, it has also stretched our small team and exposed some real challenges in scaling our support operations. To improve your experience, we’ve taken a step back to reassess our approach. Here’s what we’re implementing:
- Smarter Support Through Automation: We’re investing in our AI support systems to help you resolve issues more efficiently. Soon, our support bot will offer expanded capabilities, making it easier to access accurate, instant help—particularly for common or repetitive queries.
- Expanding the Support Team: To meet growing demand, we’re adding 2–3 new team members focused on managing support volume and improving response times.
- Prioritized SLAs for High-Usage Accounts: We’re introducing service level improvements for users who are growing with us:
- Accounts with usage over 1,000 minutes/month will receive prioritized support.
- For all general inquiries, we’re establishing a standardized 48-hour response time.
Thank you for your continued patience and for being part of our journey.
Warm regards,
Vapi Team
Ssame issue again
KCould you please send the email address the account is associated with? You can send it in a DM if that is preferred to @kylevapi
