VAPI•6mo ago

Identity Verification Not Working

It keeps on scanning my ID and then it just loads infinitely. Please assist

popular-magentaOP•7/8/25, 12:58 PM

vapi registered email address orangelanguage@gmail.com

KyleAPP•7/8/25, 12:58 PM

Send your registered email address..

popular-magentaOP•7/8/25, 12:58 PM

orangelanguage@gmail.com

KyleAPP•7/8/25, 1:02 PM

Fixed

extreme-purple•7/8/25, 1:44 PM

@Инна Спиридонова

popular-magentaOP•7/8/25, 1:49 PM

Thank you for your help.

sour-pink•7/8/25, 1:51 PM

@Kings_big

can you help me too.. I have the same problem - eugene+innovo@citadinesgroup.com

Ssour-pink @Kings_big💫 can you help me too.. I have the same problem - eugene+innovo@citad...

extreme-purple•7/8/25, 2:00 PM

On it

KyleAPP•7/8/25, 4:53 PM

Try Now @eugene

sour-pink•7/8/25, 5:08 PM

@Shubham Bajaj . it's working. Thanks 100x

sour-pink•7/14/25, 9:15 PM

Hey @Shubham Bajaj I'm stgill ahving this issue again

KyleAPP•7/15/25, 10:47 PM

Hey Инна Спиридонова,

Thanks for reaching out! We're currently swamped with a bunch of tickets and it's taking us longer than usual to get back to everyone. I know waiting isn't fun, but we want to make sure we give your issue the attention it deserves rather than rushing through it.

We'll circle back with you soon to get this sorted out.

KyleAPP•7/26/25, 1:36 PM

Hi,

First off, we want to sincerely apologize for the delay in getting back to you. We understand how frustrating it is to wait - especially when you're counting on us - and we owe you a clear explanation of what’s been happening and how we’re addressing it.

Over the past few weeks, we've seen a significant increase in support requests. While this reflects exciting growth, it has also stretched our small team and exposed some real challenges in scaling our support operations. To improve your experience, we’ve taken a step back to reassess our approach. Here’s what we’re implementing:

Smarter Support Through Automation: We’re investing in our AI support systems to help you resolve issues more efficiently. Soon, our support bot will offer expanded capabilities, making it easier to access accurate, instant help—particularly for common or repetitive queries.
Expanding the Support Team: To meet growing demand, we’re adding 2–3 new team members focused on managing support volume and improving response times.
Prioritized SLAs for High-Usage Accounts: We’re introducing service level improvements for users who are growing with us:
Accounts with usage over 1,000 minutes/month will receive prioritized support.
For all general inquiries, we’re establishing a standardized 48-hour response time.

We’re confident these steps will lead to faster, more reliable support and help us better serve you as you grow with us. Also, in case you still need help with this ongoing ticket, do let us know, and we will help you get this resolved as soon as possible.

Thank you for your continued patience and for being part of our journey.

Warm regards,

Vapi Team

Identity Verification Not Working

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